What to do when ear bud is inaudible/malfunction
The GT-S8000 (Jet) supports only 3.5Pi type earphone.
Some causes that may affect ear bud are low sound quality and mute sound.
When you have a headset audio problems, follow the steps below:
1. Check if the volume is turned on/off.
- If it is tuned off, turn it on.
2. Unplug and reconnect the headset to check bad connection.
- Remove and re-insert the earphone. If you see the selection menu, please tap headset button.
3. Check whether your earphone type is 3.5pi Type or Micro USB Type.
- Your device supports only 3.5 Pi.
4. Check Bluetooth connection status. If BT is connected to other device, it means sound of your device is heard via that connected one.
- If BT have been connected, disconnect BT.
5. Check earphone malfunction.
- Connect your earphone to other device.
6. Stop the current application and re-start.
7. If you still have same problem even after step 5, power off then on again.
8. If you still have a problem, contact with the service center.
Thank you for your feedback!
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