What to do when ear bud is inaudible/malfunction

Last Update Date : Apr 20. 2018

[Overview]

The GT-S8000 (Jet) supports only 3.5Pi type earphone.

[Related Symptom]

Some causes that may affect ear bud are low sound quality and mute sound.

[Solution]

When you have a headset audio problems, follow the steps below:

1. Check if the volume is turned on/off.

    - If it is tuned off, turn it on.

2. Unplug and reconnect the headset to check bad connection.

    - Remove and re-insert the earphone. If you see the selection menu, please tap headset button.

3. Check whether your earphone type is 3.5pi Type or Micro USB Type.

    - Your device supports only 3.5 Pi.

4. Check Bluetooth connection status. If BT is connected to other device, it means sound of your device is heard via that connected one.

    - If BT have been connected, disconnect BT.

5. Check earphone malfunction.

    - Connect your earphone to other device.

6. Stop the current application and re-start.

7. If you still have same problem even after step 5, power off then on again.

8. If you still have a problem, contact with the service center.

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