News & Alert

Support Alert

Notice on Printer Service History Transfer to HP

# PC & Office

Nov 01, 2017



As part of our commitment to our core business and strengthening our competitiveness, we have decided to sell our printing business to the US-based HP Inc.

In order to maintain a high standard of service continuity for customers, Samsung will transfer all service history data to HP, including:

• Customer case history, such as authorised repairs by Samsung service centres and queries lodge with call centres.
• Service package information, such as certification numbers, package codes, dealer codes and names, models and serial numbers, as well as registration, purchase and warranty dates.

For assistance in future, HP Inc. can be contacted through the information below:
www.hp.com/support/samsung

Should you not wish your printer data to be transferred to HP, and would prefer to prevent this transfer, please contact us using the details below.

Contact number: 011 549 1500
E-mail address: m.grobler@samsung.com
Attention: Mr. Mark Grobler