After Updating The Firmware On My YH-925 or YH-820, My MP3 Player Is No Longer Working.

Last Update Date : Apr 20. 2018

 If after updating the firmware on your YH-925 or YH-820, any of the following errors occur, the device may require service.  

  • Error Message appears on the device.  Message will indicate that the firmware update has not been successful, please call 0860 726786.  If this is the case, attempt to use the Rollback Utility found in the Download Center and then attempt the upgrade again.  If the error repeats, the player will require service. 
  • If the device says MTP Updating for longer than an hour, the device will require service.
  • Device may work for one to two days and then quit working.  The device will no longer be recognized or the Recovery Utility.  In this case, the Firmware Rollback Utility is not an option as it will not recognize the device either.  The player will require service. 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better


East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us