How Do I Reset My Player Back To Factory Default Settings?

Last Update Date : Apr 04. 2018

Resetting to Factory Default Settings

Resets the system, network, and Smart Hub settings and deletes all user stored BD data.

 

Use this if:

 

• The player is operating erratically or not working properly

 

• After a recent Firmware Update

 

• If the Network Test is failing or Network Settings needs to be erased

 

• If you are attempting to connect to another network or new router

 

• If you are relocating the player to another location/device connection

 

• If the HDMI output is set to a resolution your TV does not support

 

• If you have forgotten the rating password

Before Starting

• Remove any disc from the player, reset will not work if there is a disc in the player, wait for "No Disc" to appear on the front display of the player.

 

• "Not Available" will display if a disc is left in the player and player will not reset.

Hard Reset

1 Power on your Blu-ray player if it's not already on, tune your TV to the input where the Blu-ray player is connected.
2 With no disc in the player press and hold the Play/Pause button infront of the BD player for about 8 seconds or until "Resetting all settings to default values..." is displayed on your TV screen. The Blu-ray player then powers off and resets.
How Do I Reset My Player Back To Factory Default Settings?

NOTE: If you press and hold the stop button on your Blu-ray remote, this does not work. You must press the Play/Pause button on the front panel of the player.

3 The Blu-ray player powers on automatically and displays the initial setup screen, highlight your language and then press Enter.
4 TV Aspect and Network prompt is displayed, Start is already highlighted, press Enter.
5 The Initial Settings/TV Aspect screen will appear. Select the settings appropriate to your TV and preference and then press Enter.

• 16:9 Original: Select if your TV is 16:9 (Widescreen). All content will be displayed at the original aspect ratio. Content formatted in 4:3 will be displayed with black bars on the left and right.

• 16:9 Full
: Select if your TV is 16:9 (Widescreen). All content will fill the full screen. Content formatted in 4:3 will be stretched.

• 4:3 Letter Box
: Select if your TV is 4:3. All content will be displayed at the original aspect ratio. Content formatted in 16:9 will be displayed with black bars on the top and bottom.

• 4:3 Pan-Scan
: Select if your TV is 4:3. All content will be displayed at the original aspect ratio. 16:9 content will have the extreme left and right portion cut off.

6 The Network Settings screen appears. Follow the prompts to setup your network or press the Blue D button on your BD remote to skip.
7 The home menu is displayed, all the settings have been restored to factory default.

NOTE: Follow along with this video to learn how to perform a hard reset of your Smart Blu-ray Player to clear data and to restore factory default settings.(For Example: BD-E5700) 

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us