What to do when Music Files is not detected in the device?

Last Update Date : Apr 20. 2018

[Cause]

These can be causes of the problem.

    Case 1) The file extension name is not correct.

    Case 2) You don’t know how to find it.

    Case 3) You copied the file directly without using Windows Media Player or Emodio in MTP device.

[Solution]

Refer to this article when Music File is not detected in the device

    Case 1) The file extension name is not correct.

    If the file extension name is not correct, the device cannot recognize the file.Please check file extension name is correct or not.
    How to check file extension name on the device.

      1) Connect to PC.

      2) Open the device folder.

      3) Go to Music folder.

      4) Check file extension name.

     

    Case 2) You don’t know the way how to find it.

      If you want to find the file you downloaded in the device, there are several ways.

      But using file browser is the best way.

     Please go to Main Menu > File Browser and find the file you want.

     

    Case 3) You copied the file directly in MTP device.

      MTP device must be downloaded via Windows Media Player or Emodio.

      If you do not use WMP or Emodio, the device cannot recognize the file.

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