What to do when you are unable to turn on/ off?

Last Update Date : Apr 19. 2018

[Cause]
These can be causes of the problem.

    1.  Hold function is activated.

    2.  Some electric parts are defect.

[Solution]
Refer to this article when you are unable to turn on/ off.

1.  Unable to turn on

    1)  Connect the device to PC to charge the battery.

    The device battery can be exhausted.
    If it is passed long time from last using the device, you have to charge over 20minutes.

    2)  Do Physical Reset the device

      The device can be shocked by physical or electrical damage.
      Press the Reset hole at the bottom of the device with a pointed object such as a safety clip.

              

2.  Unable to turn off

    1)  Check Hold button is on or not.

        If hold function is activated, you cannot turn off the device.

    2) Do Physical Reset the device

    The device can be shocked by physical or electrical damage.

    Press the Reset hole at the bottom of the device with a pointed object such as a safety clip.

3. If you cannot solve it, Contact to SVC center in your local area.

    Visit web site(www.samsung.com) to find location of your local Service Center.

    ※NOTE

       The reset method may differ depending on the portable device model. Please refer to the user manual of your model. You can find the user manual on [www.samsung.com > Support > Download Center > Search by Model number].

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Burundi 200
Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Angola 917 267 864
Mauritius 800 2550
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centres in your area

Contact Us