Support

Samsung Enterprise Tech Support

Samsung's direct tech support & troubleshooting of mobile related issues in enterprise IT environment

Samsung Enterprise Tech Support
Samsung Enterprise Tech Support
Samsung Enterprise Tech Support

About Enterprise Tech Support

Enterprise Tech Support helps ensures that your organisation is equipped with the necessary technical support expertise, as provided by Samsung mobility engineers. Our experts are ready trained to conduct proactive assessments, provide reliable support, handle escalations of various sorts/degrees, as well as tailor solutions to address your organisation's unique needs.

Benefits for your business

Downtime and inefficiency equal loss in productivity. That’s why Enterprise Technical Support offers you direct access to our team of enterprise mobility experts. We’ll help your IT team get more value from your mobility investment. Whether you’re troubleshooting, preparing for the next OS release or looking to use Samsung phones, tablets and wearables in new and innovative ways, Samsung is here to support you.

Flexible Support Offerings

Samsung’s Elite is a Tier-3 support with account management.

Advanced

Mobility Expertise on Demand

With Samsung’s commitment to the Enterprise, Tier-3 mobility experts are only a phone call away. You can access directly to an experienced team of mobility experts.

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    *See Services Guide for restrictions. All services subject to the Samsung Enterprise Tech Support Terms and Conditions.

Features

Enterprise Tech Support

Direct & Fast Access to Tier3 Engineer Team
Direct & Fast Access to Tier3 Engineer Team

Direct access to an experienced team of mobility experts
Fast response : within 90 sec (Phone) and 2 hours (Email, Portal)

Support Account Manager (SAM)
Support Account Manager (SAM)

Customer dedicated support manager

Systematic & Integrated Ticket Management
Systematic & Integrated Ticket Management

Issue history management in a dedicated service portal

Samsung Mobile Vulnerability Communication Service
Samsung Mobile Vulnerability Communication Service

Timely updates on newly discovered security concerns and the remediation.