Thank you for participating in the Samsung JBL Headphones Promotion 2018.
Due to high demand, we're experiencing slight delays in delivering your JBL Headphones.
Rest assured, your claim has been approved and you have been allocated your gift, but please note delivery may be slightly delayed. Your estimated dispatch date is by 30 November 2018. We will endeavour to let you know if there are any changes to this timing.
We appreciate your patience and will dispatch your gift as soon as possible. Once your gift is dispatched, you will receive a text/email notification with tracking details.
To track your claim status please login to Samsung Redemption Customer Portal and view your 'My Claim List'.
Alternatively, should you have any further queries, please email us at firstname.lastname@example.org or call us on 1300 362 603 (option 8).
Samsung Electronics Australia Pty Ltd