Note: Samsung recommends that, prior to purchasing a Participating Product, entrants verify with the retailer that the retailer is a Participating Retail Store for the purposes of this Promotion.

If you do not receive a unique claim number your registration has not been successful and your claim will not be processed.

Proof of Purchase means either:

1. a tax invoice clearly stating the name and model of the Participating Product, the Participating Retail Store (including the relevant store details) from which the Participating Product was Purchased, the price paid , and the time and date of Purchase;

or

2. a binding contract, lease, payment plan or welcome letter in relation to a mobile phone plan from a telecommunications company, telecommunications service provider, or telecommunications operator, (a Telco) or retailer (providing they are a Participating Retail Store), clearly showing:
1. the Eligible Entrant’s name;
2. the name, model and IMEI number of the Participating Product;
3. the name of the Participating Retail Store from which the Participating Product was Purchased;
4. the terms of the contract or lease; and
5. the time and date of Purchase;

For the purposes of these FAQs, Purchase means either:

1. Payment in full for the Participating Product during the Promotional Period, where the Participating Product is Purchased outright; or
2. a contract, lease or other payment plan, where the Participating Product is Purchased on a mobile plan.

You must upload a copy of your Proof of Purchase during your registration, which can be a scanned copy or a photograph of your Proof of Purchase. It is important that your Proof of Purchase is clearly legible to allow validation of your claim.

• Turn on your phone
• Dial *#06#
• IMEI and Serial Numbers will appear.
• Screen capture by pressing the power button and the home button simultaneously.
• If using a PC for redemption, the image will need to be transferred to the PC before it can be uploaded

• Turn on your tablet
• Swipe up on the screen
• Search for and select “Settings” app
• Select “About Tablet” menu item
• Serial Number will be displayed with the Tablet information
• Screen capture by pressing the power button and the home button simultaneously.
• If using a PC for redemption, the image will need to be transferred to the PC before it can be uploaded

You will not be able to submit your claim if you do not provide a valid IMEI or Serial Number.

You will receive a ‘More Information Required’ notification email to your registered email address advising you what information may be missing, or ineligible, and you will have 14 days to supply the requested information correcting the issue/s to be eligible to receive the Gift. If you do not supply the requested information correcting the issue/s within this period, your claim may be deemed invalid.

You will receive an 'Claim Completed' notification email to your registered email address advising you that your claim has been deemed valid.

You will receive an 'Invalid Claim' notification email to your registered email address advising you that your claim has been deemed invalid and the reason why your claim was deemed invalid.

Multiple entries are permitted, subject to the following:

• only one (1) Eligible Claim is permitted per Participating Product Purchased;
• only five (5) Eligible Claims are permitted per Eligible Entrant; and
• each Eligible Claim must be submitted separately and in accordance with the Terms and Conditions.

Each Gift is not transferable or exchangeable and cannot be redeemed for cash.

Claimants under the age of 18, non-Australian Residents, companies, businesses, commercial ventures, organisations or anyone acting on their behalf.

In accordance with the Terms and Conditions only five (5) individuals on a business plan are permitted to claim for each business or company.

Your Gift will be dispatched via Australia Post e-parcel. You or someone from your registered delivery address will have to sign for the Gift in order to take delivery of the Gift.

No.

No.

If Australia Post is unable to deliver your Gift, they will leave an ‘Article awaiting collection’ card at your registered delivery address. You will need to visit the Post Office listed on the reverse of the card within 10 business days of the date on the card. If you do not pick up the parcel within 10 business days the gift will be returned to sender.

Remember, you will need to bring photo identification that includes either the name or address on the item. If your photo ID doesn't include these details, just bring along other identification that does.

Yes they can. They will need to sign for the Gift in order to take delivery of the Gift on your behalf.

You should receive your Gift within 30 days of your claim being deemed valid.

Samsung Electronics Australia Pty Ltd (ACN 002 915 648)

3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia

You can contact promotion customer support by any of the following methods:

Email: promos.au@samsung.com

Phone: 1300 362 603 (Option 8)

No. You should contact the Promotion’s support team on the details above. Samsung Support and Service teams will not be able to assist with your promotional claim.

Note: To the extent of any inconsistency between the T&Cs and these FAQs, the T&Cs prevail.