Samsung Members


is going through an exciting change.

The mySamsung service will cease on 1 March 2018, and is being replaced with the new Samsung Members app. With Samsung Members you will enjoy a richer, fuller experience with the features you know and love from mySamsung, plus a host of new and improved functions.

Samsung Members App
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Frequently Asked Questions

More questions? Check out the FAQs below.

Why is mySamsung moving to Samsung Members ?
Samsung Members includes some of the great features from mySamsung, plus so much more. The new app has been built to provide enhanced features including diagnosis, live support, helpful tips and tricks and news and community updates. With Samsung Members you’ll get even more out of your Galaxy.
​Can I have both Samsung Members and mySamsung apps installed on my phone?
​Samsung Members includes almost all of your favourite features from mySamsung, plus additional perks and privileges. We recommend that you uninstall the mySamsung app as it will no longer be available from March 31st 2018.
​What is Samsung Members?

Samsung Members is an exclusive Samsung Galaxy user application. With Samsung Members, you’ll get access to exclusive perks and privileges like special offers, news and community updates. Samsung Members also gives you access to live support, tips, and diagnostics to help you to master your Galaxy and keep it in tip-top shape.

  • Get the answers you need
  • Browse our frequently asked questions or ask a Samsung expert directly if you need some extra help.
  • Keep your Galaxy at its best
  • Perform quick and easy diagnostic checks to analyse the condition of your device and optimise it for maximum performance.
  • Get Rewarded
  • Receive exclusive benefits like event invitations, special offers and discounts on Samsung services.
  • Stay up-to-date
  • Get the latest news on Galaxy devices, find top tips on how to make the most of popular Galaxy apps, and read the stories behind the innovations that make the Galaxy so good.
Do I have to pay for Samsung Members?
Of course not! Samsung Members is free to every Samsung Galaxy user. However, there may be associated costs when purchasing or subscribing through partners recommended within Samsung Members.
How can I join Samsung Members?

Samsung Members may be available on your compatible device via a recent device software update. If not, just go to Google Play Store to install the app. Samsung Members may not be available on some older devices. Please check the complete device list here first to see if your device is compatible with the app.

After downloading the app into your Samsung device, you will need to log in, or create a Samsung account, to access all of the perks like redeeming exciting Rewards.

What is a Samsung account? Do I really need one for Samsung Members?

Your Samsung account is a free integrated membership service that enables you to use Samsung services on compatible smartphones, tablets, websites, TVs and other devices. A Samsung Account lets you enjoy various Samsung services, without having to sign up for each service separately. It also lets you share data and content across your devices. In order to access to the full Samsung Members experience, you’ll need to log in with a Samsung Account.
If you want to learn more about having a Samsung account, please visit here.

How do I sign up for a new Samsung account?
  • Step 1: Go into Settings menu > Cloud and accounts

  • Step 2: Tap on Accounts and then tap on Add account to proceed

  • Step 3: Tap on Samsung account

  • Step 4: Here you can see the services a Samsung account provides. Scroll down to the bottom and tap on Create Account to proceed.

  • Step 5: Fill out the designated fields. Once completed, tap on Next to proceed.

  • Step 6: Read the Terms and Conditions. Select the options to which you agree from the list and tap Agree to confirm.

  • Step 7: Your Samsung Account is now active. Tap Done to complete the process.

I forgot my Samsung ID or password. How do I retrieve it?
  • 1. Go to ‘Settings’
  • 2. Look for ‘Cloud and accounts’ and tap it
  • 3. Under ‘Accounts’, tap ‘Samsung account’
  • 4. Select ‘My profile
  • 5. Select ‘Manage Samsung account’ and tap the ‘Forgotten your ID or password?’ link to retrieve your details.
  • Alternatively, you can also try to log in through the Samsung account website. Click on ‘Sign In’ at the top right corner, and then select the ‘Forgotten your ID or password?’ link.
I received an error message that says‘Samsung account package is missing or disabled.’ What does that mean?
​​You will need to check that your Samsung account is active and that you are currently signed into it on your device.
To check if you have an active Samsung account on your device:
  • 1. Go to ‘Settings’
  • 2. Look for ‘Cloud and accounts’ and tap it
  • 3. Under ‘Accounts’, tap ‘Samsung account’
  • 4. Check that you are signed in on your account
  • If you are currently signed in on an active Samsung account, but are still facing issues trying to access the app, you will need to reset your Samsung account.

* The available functions and features for Samsung Members may vary by country and device.