Sydney, Australia – September 9, 2016 – Samsung Electronics Australia can confirm replacement stock of the Galaxy Note7 smartphone will be available to customers in Australia from September 21.
Following the proactive and voluntary step to exchange or refund Galaxy Note7 smartphones due to isolated battery cell issues on Monday, September 5, Samsung Australia has moved quickly to make new replacement devices available for Australian customers.
“We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia.
“Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21,” said Mr. Fink.
Samsung Electronics Australia will resume sales of the new Note7 stock to new customers in early October.
Replacement Process for Note7 Customers
Customers who were affected by the Note7 issues, were and remain entitled to choose a new Galaxy Note7 (with a courtesy device provided until the arrival of replacement Galaxy Note7 stock) or a refund. Customers can approach either Samsung or their retailer/operator, depending upon their place of purchase.
Customers who have elected a replacement Note7 will be contacted by their original place of purchase [(be it Samsung or otherwise)] from September 21 to coordinate the collection or delivery of their new device.
Until a replacement device is provided, Samsung Australia reminds all customers who still have an affected Galaxy Note7 smartphone to back up their data, complete a factory reset to delete personal data, power down their device and return it to its place of purchase to seek remedy of their choice.
For more information, Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603 or visit /au/galaxynote7-notice/.
New Device Identification
New Galaxy Note7 packaging has clear identifiers on the box; a small black square on the white barcode label along with a white sticker with a blue letter ‘S’.
Once replacement Galaxy Note7 stock is available customers will be able to check their IMEI number on the online database that will be established on the Samsung Australia website
(/au/galaxynote7-notice/). Alternatively, customers can speak to Samsung Australia to check their device.
All Galaxy Note7 devices have a unique IMEI number so we can identify and advise if an IMEI number belongs to a new replacement Galaxy Note7.
(IMEI numbers are located on new Galaxy Note7 packaging and can also be located by following instructions found on the Samsung website; /au/support/skp/faq/1039431)