Samsung top loader washing machine recall progress update

SYDNEY, Australia – September 24, 2015 – Samsung Electronics Australia has today shared a progress summary of its ongoing product safety recall for six models of its top loader washing machines. The recall was initiated in April 2013.

Samsung has provided this information to NSW Fair Trading as part of its ongoing compliance with the notice issued under section 22 of the Electricity (Consumer Safety) Act 2004 (NSW). 

Table 1. Recall Progress Summary (as at 17September 2015)

Table 2: Recall Progress Detail

Table. 3. Remedy progress for period 20 August to 17 September 2015
 

Samsung continues to encourage customers to check the model details of their top loader Samsung washing machine, to determine if their model is impacted by the product safety recall. The model numbers are as follows:

SW75V9WIP/XSA
SW65V9WIP/XSA
SW70SPWIP/XSA
SW80SPWIP/XSA
WA85GWGIP/XSA
WA85GWWIP/XSA
Samsung urges consumers who may be impacted by the recall to visit its dedicated website www.samsung.com/au/washingmachinerecall or call its dedicated customer service line Toll-Free product safety hotline on 1800 239 655.

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*Sales as recorded by State correct as of commencement of Recall. It is possible that through distribution channels among retailers, stock may have moved State to State.

**Solution data is provided as the final resolution for the customer. I.e. if a previously reworked customer is subsequently exchanged they will be recorded as Exchange and the rework number will decrease accordingly.

*** Please note Samsung’s previous reporting format contained a column headed “Outcome Pending” with a definition provided. This column included 92 pending resolutions that were yet to be closed. Samsung now only includes cases as being resolved once they are closed in Samsung’s system. Where cases (regardless of the resolution selected by the consumer) are yet to be closed out in Samsung’s tracking system, they will not be classified as resolved.