We're here to help

We're temporarily closed in store!

With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our online booking system for in-person service appointments at our stores is temporarily unavailable.

If you urgently need a Samsung device repaired, you can ‘Create A Service Booking’ via our website: www.samsung.com/au/support/your-service/main

Please note, you will require access to a printer to be able to print your complimentary shipping label so your device can be sent to an authorised repair centre. Alternatively you can visit an Australia Post office where they can print the label for you.

Service periods may take longer than usual. We appreciate your patience and understanding.

If you need assistance, you can contact our Chat Support team (between 8.00am -10.00pm every day) via Chat Support

We're always here to help

For frequently asked questions or to speak with a consultant visit samsung.com.au/support