How do I prevent detergent or water build-up in the detergent drawer?

Last modified : Feb 28. 2018

The washing machine's automatic dispenser may need to be cleaned periodically to eliminate traces of liquid detergent and fabric softener build-up, this can solidify in the drawer compartment or inside the plastic siphon tubes. This build-up can restrict the detergent additives from entering the tub properly.

Please note:

For models WA406DJHDWR, WA456DRHDWR, WA5471ABW, WA5471ABP and on all newer models, please use only HE (High Efficiency) detergents. 


Symptoms of laundry additive build-up includes: 

●    Detergent / Fabric Softener does not dispense

●    Excessive water remains in the detergent / softener compartments after cycle finishes

To prevent the above issue from occuring follow the instructions below, you will need a small non-abrasive brush and warm water.

1 Pull the dispenser drawer straight back until it stops.
Dispenser drawer
2 Tilt the dispenser drawer upward and remove it.
Tilt up dispenser drawer
3 Remove the inserts from the 2 compartments, and then rinse the inserts and the drawer with warm water to remove traces of accumulated laundry products.
Remove inserts from dispenser drawer
4 Clean the drawer opening using a small, non-abrasive brush to clean the area. Remove all residues from the upper and lower parts of the opening.
Clean the dispenser drawer
5 Return the inserts to the proper compartments and replace the drawer. Place the dispenser drawer rail (2) on top of the compartment rail (1), and then push the drawer in firmly.
Return inserts into dispenser drawer

For further assistance please contact Samsung Customer Care using one of the options below. 

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