Reducing Odours from Samsung Washing Machine

Last Update date : Dec 14. 2021

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.


When your Samsung washing machine has a bad odour, it can be due to a build-up of bacteria. It is important to clean and maintain your washing machine regularly to prevent this. Fortunately, there are steps you can try to eliminate the smell before deciding the contact a technician for further support.

Follow the guide below to see how you can remove odours from your washing machine.

1 Run a self-clean cycle.

You washing machine will come with a self-clean cycle, such as Drum Clean(+) or Tub Clean. This cycle will clean the door and drum of your washing machine, removing any build-up and bacteria.

2 Clean the pump filter (front load models only).

It is recommended to clean the pump filter regularly, as it can easily accumulate build-up and cause your laundry to have odours.

3 Inspect the drain hose.

If you there is a sewage-like odour, it could be due to the placement of your drain hose being too far down the standpipe*. Pull the drain hose out, and clean the end of the hose if necessary. Then, reinsert it no more than 20cm into the standpipe* and secure it to prevent it from slipping.

4 Request service.

If the odour remains after several attempts, please contact an authorised service centre or 1300 362 603 (Toll Free in Australia) to request service.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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