Reducing Odours from Samsung Washing Machine
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
You washing machine will come with a self-clean cycle, such as Drum Clean(+) or Tub Clean. This cycle will clean the door and drum of your washing machine, removing any build-up and bacteria.
It is recommended to clean the pump filter regularly, as it can easily accumulate build-up and cause your laundry to have odours.
If you there is a sewage-like odour, it could be due to the placement of your drain hose being too far down the standpipe*. Pull the drain hose out, and clean the end of the hose if necessary. Then, reinsert it no more than 20cm into the standpipe* and secure it to prevent it from slipping.
If the odour remains after several attempts, please contact an authorised service centre or 1300 362 603 (Toll Free in Australia) to request service.
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