My washing machine has a bad odour, what can I do?

Last modified : May 15. 2018

The best way to handle washing machine odors is to prevent them from occurring in the first place.

●     Always use High Efficiency (HE) detergents in newer models of washing machines. The newer high efficiency washers use about 50 litres of water per wash cycle as opposed to 150-170 litres in older washing machine models. Non HE detergents produce too much suds which cannot be drained using the quantity of water used in newer washing machines. If the excess suds is not washed away it may result in catching mold and produce bad smell in your clothes and washing machine. So we recommend using HE detergents for newer models and non-HE for older models.


●     After a wash cycle, use a dry towel to remove moisture from the door seal.


●     Make sure that the filters are regularly cleaned and periodically maintained. Also make sure there are no signs of leakage or blocks for water drainage. Accumulation of detergent residue/dirt may result in producing bad smell.


●     Keep the door crack open for ventilation.

My washing machine has a bad odour, what can I do?



●     You can also try an empty (no detergent or clothes) hot water wash with ½ Cup of vinegar to get rid of the bad smell in the machine. Once this is completed run the washing machine so it rinses completely and is ready  for the next wash.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 299

For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us