Samsung Stick Vac Stops During Cleaning.

Last modified : Apr 12. 2019

If your Samsung Stick Vac stops during operation and you cannot get it to operate again, it doesn’t necessarily mean the unit is faulty. On most occasions, this would usually be due to the Motor Protection Mode.

 

The Motor Protection Mode occurs when the filter is clogging. When this happens, you will hear 3 abnormal sounds within 8 seconds. This is an automatic feature to help protect the vacuum motor.

 

Even if the dustbin is clean, the Motor Protection Mode will still activate if the filter is clogged.

 

Follow the steps below to clean the filter:

1 Remove the dustbin by pressing the just above and pull the dustbin away from the vacuum cleaner.
Samsung Stick Vac
2 At the top of the dustbin is the filter. Once located, just pull the filter out.
Samsung Stick Vac
3 Lift up the lid on the filter cartridge.
Samsung Stick Vac
4 Lift the filter up and out of the cartridge.
Samsung Stick Vac
5 Clean the filter with warm water. Note: Do not use harsh chemicals as it may damage the filter.
Samsung Stick Vac
6 Once you have cleaned and rinsed the filter, let it dry in the sun.
Samsung Stick Vac
7 When the filter is completely dry, place it back into the cartridge with the rough side facing down.
Samsung Stick Vac
8 Close the lid and reverse the process to install the filter cartridge into the dustbin and then onto the vacuum.
Samsung Stick Vac

Troubleshooting:

  • Test the vacuum without the dustbin installed to ensure it is the filter that is causing the vacuum to stop. Test on a clean surface so that there is no dust being sucked up.
  • Clean the filter and check the vacuum cleaner’s power.

For more information on your product, you can download the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

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