Troubleshooting tips for your Side by Side Fridge

Last Update date : Oct 02. 2020

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Have a question or need a hand? Keep reading for helpful answers to get you back up and running.

This guide applies to fridges with model number SRS673DMB, SRS692NMB, SRS689MMB, and SRS693NLS. If you have a different fridge, you can find support information here.

My fridge is making a noise – is this normal?

Occasionally, your fridge will make noises that may sound unusual. In most cases, this is normal. Here’s some information on different sounds and what you should do about them.


Why isn’t my fridge cooling properly?

When first using your fridge, be patient – it may take a number of hours to reach the set temperature.


However, if at any point after this time your fridge isn't cooling properly, these tips should help you figure out what's going on.

1 Make sure your fridge can breathe, so leave at least 50mm around the sides and 100mm at the top.
2 Ensure the right placement. Make sure your fridge is level and is not exposed to direct sunlight or close to a heat source, like an oven.
3 Keep the fridge stocked, but not full to the brim. Overloading the fridge or putting things too close to the vents can impact the temperature at various spots.
4 Keep the doors shut and tight. Frequently opening and closing the doors, or door seals that aren't closing properly will let cool air escape.

Should the sides of my fridge feel hot?

You may notice the outside of your fridge feels warm. This a normal result of the heat dissipated by the refrigeration process.


If you feel your fridge is warmer than it should be, have a look at our information page to find out what you can do.

My Auto Ice Maker won’t dispense ice or water

Once your ice maker is on and the water tank is full, it may take up to 24 hours to make ice. If it still isn't working, click here for more solutions.

Why is my water dispenser leaking?

It’s normal for your fridge’s water dispenser to drip after use. This will generally stop after a couple of seconds. If it continues, visit our solutions page here.

Need more information? You can download your user manual here. Otherwise, call our Samsung Care experts on 1300 362 603 or get in contact with our Chat Support team.

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