Why aren't some webpages loading?

Last modified : Jul 04. 2018
Internet Browser
  • Please ensure you have an active internet connection. Click Here for instructions on enabling Mobile Data, or try this page for steps to connect to a Wifi network.
  • Test to see if you can access the webpage on another device, and if possible, another Wifi network to rule out a problem with the page itself.
  • If you're connected to a public or work Wifi network - check to see that the webpage is allowed on that network (for example most workplaces block Facebook and Youtube) 

Try one of the following steps to resolve issues related to browsing websites on your phone:

1 Restart your Samsung Device by holding down the Power button and then tapping on Restart. If your device is frozen and the touch screen is not responding, you can force restart by holding down the Power button and the Volume Down key simultaneously for 7 seconds.
I cannot open certain websites using my phone
2 Clear cache and data of your browser. To learn how to delete cache and data from your browser, click here .
3 Power on device in Safe Mode. To learn how to turn device on in Safe Mode, click here for a more detailed guide. After you have powered on your device in Safe Mode, try navigating to the website to see if the issue is still there. If the website successfully loads, this may imply that there is a 3rd party application causing interference with the software of your device. If the website is still unloadable in Safe Mode, please proceed to the next step.
4 Perform a Factory Data Reset. Please ensure that you have created a backup of your personal data before proceeding with this step. To learn how to perform a Factory Data Reset, click here .

If you have followed the steps above and the issue still persists, please contact Samsung for further assistance.

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