My SD card is not being recognised on my Galaxy Device

Last modified : Apr 15. 2019

If your microSD card is not being recognised, a message that the SD card has been removed may appear at the top of the screen. This could possibly be due to a damaged microSD card. 


In the event that the microSD card is not being detected by your device, try the following steps: 

1 Try Soft Resetting your Galaxy device by holding down the Power and Volume Down button simultaneously for about 7-10 seconds.
2 Ensure your operating on the latest software version on your Galaxy Device. You can check that you're up to date by heading into your Settings > Software Update > Download and Install. If there is an update available to install, it will pop up in this setting.
download and install software updates
3 Check if there is a message stating that the SD card is not recognised.
  • If YES, connect the SD card to the PC and check if it is readable. Please ensure that you unmount the SD card before removing the SD card from your device. 
  • If NO, clean and re-install the SD card. Sometimes, the SD card cannot be properly recognised due to a foreign substance on your SD card. Please ensure that you unmount the SD card before removing the SD card from your device. 
4 If the SD card is readable and has been recognised by your PC, format the SD card using the PC. Ensure that you have created a backup of your data saved in the SD card first. Once SD has been reset, put it back into your device and check to see if it is readable by your device.
  • If your SD card is still not readable and has not been recognised by your PC, the issue may be with your SD card.
5 If you have reset your SD card and is currently still not readable by your device, test another SD which is a known working SD card on your device to see if it is working fine. Check the following:
  • If the other SD card is readable, the original SD card may be defective.
6 Try putting your Galaxy smartphone in safe mode to eliminate and disable any 3rd party applications. Using Safe Mode on your Galaxy phone allows you to force the device to run the essential operating system.
7 Perform a Factory Data Reset on your Galaxy smartphone.

Factory Resetting your device should be considered as a last resort if the above troubleshooting steps do not resolve your issue. If you do perform a factory data reset, ensure that you have successfully backed up your data as your phone will be restored to its default settings.
8 If you have tried the above steps and you still unable to read your SD from your Galaxy smartphone, there may be an issue with the reader of your mobile device. If that is the case, you may need to head into your nearest Samsung Service Centre and have an authorised technician assess your Galaxy phone.

Need help locating your nearest Authorised Service Centre? Check out our Samsung Service Locator to find your nearest Service Centre or get in touch with us via LiveChat or call us on 1300 425 299 for further assistance.

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