Why is my Note9 not recognising my S Pen properly?

Last modified : Sep 03. 2018
Banner

There are a number of reasons why the S Pen is not being recognised by your Note9 properly. Click on each of the below to find out more: 

S Pen Remote disconnectedClick to Expand
S Pen Disconnected

Your S Pen may have ran out of power or disconnected due to distance from the Note9. Simply tap on the notification Reconnect S Pen and insert your S Pen back into Note9 for it to re-connect. You'll be able to use S Pen Remote again after that.

Third Party AccessoriesClick to Expand

Some phone cases have a magnet on them to keep the wallet case closed. This can interfere with the recognition of S Pen, causing lines to be curved and areas on the screen to not recognise the S Pen at all. Please be aware of this or try another type of phone case that suits you.

S Pen nib may need replacingClick to Expand
Replace the S Pen nib
1 Firmly hold the nib with the tweezers and pull to remove it
2 Insert a new nib into the S Pen

Be careful not to pinch your fingers with the tweezers.

  • Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
  • Do not press the nib excessively when inserting the nib into the S Pen.
  • Do not insert the round end of the nib into the S Pen. Doing so may cause damage to the S Pen or your device.
  • Do not bend or apply excessive pressure with the S Pen while using it. The S Pen may be damaged or the nib may be deformed.
  • Do not hard press on the screen with the S Pen. The pen nib may be deformed.
  • If you use the S Pen at sharp angles on the screen, the device may not recognize the S Pen actions.
  • If water enters the S Pen slot, gently shake the device to remove the water from the slot before using it.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.

Call

1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us