Samsung recommends you only use genuine Samsung parts and accessories for your device

Last modified : Mar 08. 2018
Use genuine Samsung parts and accessories


Samsung strongly recommends using genuine Samsung charging accessories (e.g, chargers, wireless charging pads, cables, USB-C  adaptors, etc.) and batteries. 


When seeking service for a Samsung device, we urge customers to visit a Samsung retail outlet or an authorised service partner to  ensure any parts used during a service are genuine or certified by Samsung.


Samsung cannot guarantee the safety of uncertified or counterfeit charging accessories and batteries. Samsung also cannot guarantee  that uncertified or counterfeit charging accessories and batteries will not damage your Samsung device.

Wireless Charging

When using a wireless charging accessory, please do not place any metal or magnetic materials (e.g. coins, magnetic cards) between the smartphone and the wireless charger.

When using wired charging accessories, always check and remove any foreign objects that may be in the connector or plug.

For further information regarding the safe and proper use of your Samsung device (including further advice regarding charging your  device), please refer to your Samsung user manual.

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