Unlocking my Samsung Phone
Forgotten your primary PIN, pattern or password and you're unable to use your fingerprint or facial recognition biometrics? There are a few different ways to unlock your device or remove the lock altogether - either via Find my Mobile or Smart Lock. Follow the below guide for more information.
Using Find my Mobile
Using Smart Lock
Smart Lock allows you to add Trusted devices, places or on-body detection to keep your Galaxy device unlocked within the correct condtion. For in depth explanation on setting up Smart Lock on your Galaxy device click here.
Smart Lock will only be available if your Galaxy device has a passcode set.
If have haven't previously setup Smart Lock or signed into your Samsung Acount on your Galaxy device, you may not be able to unlock your phone or tablet via the above steps. If that is the case, you may have to either Factory Data Reset your device or head into your nearest Samsung Store for further support.
If you have chosen to factory data reset your device, please be advised that any unsaved data will be lost and your phone will be restored to factory settings.
Thank you for your feedback!