Soft Reset a Samsung Blu-ray player

Last modified : May 27. 2019
Blu-ray player

If your Blu-ray player is not working or functioning correctly, there are a couple of ways to try to resolve any issue. If your Blu-ray is not playing discs it can be useful to try to update the software. If a software update has caused the Blu-ray to malfunction, a Soft Reset is the next step. A Soft Reset resets the unit back to factory settings; but it will not affect the Network Settings, Smart Hub and the installed applications. A Soft Reset can be used to try to fix problems around firmware update issues, recording & playback and Network connectivity problems.

Please Note:

Soft Reset a Blu-ray Player:

1 On the Home menu select Settings.
2 Scroll down the menu list and select Support.
3 Select Reset.
Support > Reset
4 Using the Blu-ray remote control number pad enter the BD/DVD parental rating password, if you haven't set one before then enter 0000.
Support > Reset
5 A prompt will display to confirm the System Reset. Highlight Yes and press ENTER .
Reset > Confirmation
6 A reset confirmation prompt will appear, press OK. The initial setup screen will now display.
Reset is complete confirmation
7 Reset process is now complete. You may now follow the prompts to process initial set-up of your device.

If the description above does not much your blu-ray player, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

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