Google Failed to Discover my Samsung TV.

Last modified : Nov 11. 2019

Understandably it can be frustrating to have set up your Google Home but having issues with it discovering your Samsung TV. The first thing for to check is making sure that the TV is a compatible model. Follow the steps below to find the model of your TV.


For a step-by-step guide on connecting Google Home to your TV, please refer to our page on How to Setup Google Home on a Samsung TV.

1 Press the Home button on your Samsung remote control to bring up the Smart Hub and then select Settings .
Smart Hub Menu
2 Scroll down and select Support from the icons on the left-hand side and then select About This TV from the centre menu.
About this TV
3 You will then be taken to a page where you can check the Model Code of the TV to confirm if it is compatible.
About this TV

If everything is correct and your TV is compatible, try some of these troubleshooting steps below.

1 Check to see if the voice assistant is connected to the correct SmartThings Locations.
2 Double check how many Locations the user has and ensure they select the correct Location during authorisation.
3 Reset the integration.

After following the above troubleshooting steps and the problem is not resolved, reset the sync between your TV and Google Home.

1 Select the Account button in the bottom right.
Samsung Account selection
2 Select Settings .
Account settings
3 Select Home Control .
Home control
4 Select the plus symbol (+)
Add a device
5 Select SmartThings from the list.
6 Enter your Samsung account credentials
Samsung account sign in
7 Select the correct Location

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

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