Series 3 HW-M360 Soundbar Guide

Last modified : Sep 24. 2018
HW-M360

The HW-M360 Soundbar:

  • 2.1 channel Soundbar system
  • Powerful bass
  • Stream music via Bluetooth®
  • Wireless connection with TV
  • Wireless surround sound ready

SpecificationsClick to Expand
GENERALUSB5V/0.5A
WeightMain Unit3.3 lbs (1.5kg)
Subwoofer (PS-WM20)10.1 lbs (4.6kg)
DimensionsMain Unit35.8 x 2.1 x 2.8 inches
(W x H x D)(907.5 x 53.5 x 70.5 mm)
DimensionsSubwoofer (PS-WM20)7.0 x 14.2 x 11.8 inches
(W x H x D)(179.0 x 361.0 x 299.5 mm)
Operating Temperature Range+41°F to +95°F (+5°C to +35°C)
Operating Humidity Range10 % ~ 75 %
AMPLIFIERRated Output powerMain Unit35W x 2, 6 ohm, THD 10%
Subwoofer (PS-WM20)130W, 3 ohm, THD 10%
Supported play formatsLPCM 2ch, Dolby Digital, DTS
Product OverviewClick to Expand

FRONT PANEL

Front panel of the HW-M360
1 Display
Displays the product’s status and current mode.
2 +/- Volume Button
Adjusts the volume.
If adjusted, the volume level appears on the Soundbar’s front display.
3 Power Button
Turns the power on and off.
4 Source Button
Select the source input mode.
Input modeDisplay
Optical Digital inputD.IN
AUX InputAUX
Bluetooth ModeBT
USB ModeUSB

To turn on BT PAIRING mode, press and hold this button in BT mode for more than 5 seconds.

BOTTOM PANEL

Bottom panel of the HW-M360
1 Digital Audio In (Optical)
Connect to the digital (optical) output of an external device.
2 USB (5V 0.5A)
Connect a USB device here to play music files on the USB device through the Soundbar.
3 AUX IN
Connect to the Analog output of an external device.
4 DC 19V (Power Supply In)
Connect the AC/DC power adapter.
Connecting the Soundbar to the SubwooferClick to Expand

Automatic connection between the subwoofer and the Soundbar

 

When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected. When auto pairing is complete, the blue indicators at the top of the subwoofer turn on.

 

LED Indicator Lights on the Top of Subwoofer

LEDStatusDescriptionResolution
BlueOnSuccessfully connected Normal Operation
BlinkingRecovering the connectionCheck the power supply to the main Soundbar unit or wait for a while (if blinking persists, try manually connecting it.)
RedOnStandby (with the Soundbar main unit turned off)Check the power supply’s connection to the Soundbar main unit
Connection failedConnect again. See the instructions for manual connection below.
Red and BlueBlinkingMalfunctionSee the Contact Us information at the bottom of the page to order a Service Request

Manually connecting the subwoofer if automatic connection fails

 

Check whether the power cables for the Soundbar and subwoofer are connected properly, and make sure the Soundbar is turned on.

1 Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
The red indicator on the top of the subwoofer turns off and the blue indicator blinks.
HW-M360 Subwoofer Connection
2 Turn off the Soundbar.
3 Press and hold the VOL button on the remote control for at least 5 seconds with the Soundbar turned off.
4 The ID SET message will appear on the display of the Soundbar for 1.3 seconds, and then disappear.
HW-M360 Subwoofer Connection
5 When the blue indicator on the subwoofer blinks, turn on the Soundbar’s power by pressing the Power button on the right side of the main unit or on the remote control.
6 When the connection is successfully established, the blue indicator on the top of the subwoofer stops blinking and glows continuously.

If the connection process fails, the blue indicator will flash continuously. Go to Step 1 and start again.
Connecting to a TV by cableClick to Expand
Connecting HW-M360 to a TV by cable
1 Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable.
2 Press the Source button on the right side panel or remote control and select mode D.IN.

When the Soundbar is connected to a Samsung smart TV released after 2017, the Bluetooth POWER function automatically turns on to enable the Soundbar to be controlled with the TV remote control.

Auto Power Link

 

Auto Power Link automatically turns on the Soundbar when the TV is turned on.

1 Connect the Soundbar and a TV with a digital optical cable.
2 Press the Source button on the right side panel or on the remote control and select D.IN.
3 Press the Left button on the remote control for 5 seconds to turn Auto Power Link on or off.
  • Auto Power Link is set to ON by default. (To turn off this function, turn off Auto Power using the Soundbar.)
  • Depending on the connected device, Auto Power Link may not function.
  • This function is only available in the "D.IN." mode.
Connecting to a TV by BluetoothClick to Expand

When a TV is connected using Bluetooth, the sound will play through the Soundbar without having to worry about any cabling. Only one TV can be connected by Bluetooth at a time.

HW-M360 Bluetooth connection

On initial connection

 
Auto Power Link automatically turns on the Soundbar when the TV is turned on.

1 Press the Source button on the right side panel or on the remote control, and then select BT
2 Check that BT switches to BT PAIRING
  • If BT READY appears, press and hold the Source button on the right side panel of the Soundbar or on the remote control for more than 5 seconds to display BT PAIRING.
3 Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
4 Select "[AV] Samsung Soundbar Mxxx M-Series" from the list on TV's screen.
An available Soundbar is indicated with "Need Pairing" or "Paired" on the TV Bluetooth device list. To connect to the Soundbar, select the message and establish a connection.
  • When the TV is connected, [TV Name] → BT appears on the Soundbar’s front display.
5 The sound from the TV will now play through the connected Soundbar.

If the device fails to connect

 

  • When the previously connected Soundbar listing (e.g. [AV] Samsung Soundbar Mxxx M-Series) appears in the list, delete it.
  • In BT mode, press and hold the Source button for more than 5 seconds on the top panel of the Soundbar or on the remote control to switch to BT PAIRING mode. Then, select [AV] Samsung Soundbar Mxxx M-Series from the TV’s search list.
 
What are the BT READY and BT PAIRING statuses?
 
  • BT READY: In this mode, it is possible to search for previously connected TVs or connect to the Soundbar from a previously connected mobile device
  • BT PAIRING: In this mode, it is possible to connect to a new device (while in BT mode, press and hold the Source button for more than 5 seconds on the right side of the Soundbar or on the remote control.)
 
PRECAUTIONS
 
  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
  • In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 32.8 ft.
  • The Soundbar automatically turns off after 5 minutes in the Ready state.
  • The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
    • If there is a strong electrical field around the Soundbar.
    • If several Bluetooth devices are simultaneously paired with the Soundbar.
    • If the Bluetooth device is turned off, not in place, or malfunctions.
  • Electronic devices may cause radio interference.
  • Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
 
Disconnecting the Soundbar from the TV
 
Press the Source button on the right side panel or on the remote control and switch to any mode but BT.
  • Disconnection takes time because the TV must receive a response from the Soundbar. (The time required may differ, depending on the TV model.)
Connecting to an external deviceClick to Expand

Connect to an external device via a wired or wireless network to play the external device’s sound through the Soundbar.

 

Connecting using an Optical or Analog Audio (AUX) Cable

Connecting external devices

1. Connecting by Optical Cable

1 Connect DIGITAL AUDIO IN on the main unit to the OPTICAL OUT jack of the Source Device using a digital optical cable.
2 To select mode D.IN, press the Source button on the right side panel or on the remote control.

2. Connecting by AUX Cable

1 Connect AUX IN on the main unit to the AUDIO OUT jack of the Source Device using an audio cable.
2 To select mode AUX, press the Source button on the right side panel or on the remote control.
Connecting a USBClick to Expand
Playing Music from a USB drive
1 Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your Soundbar.
  • Micro USB to USB adapter Cable is sold separately. Available for purchase at most major Australian retailers.  
2 Connect your USB device to the female end of the adapter cable.
3 Press the Source button on the right side panel or on the remote control and then select USB
4 USB will appear on the display screen.
5 Play music files from the USB storage device through the Soundbar.
  • The Soundbar automatically turns off (Auto Power Off) if no USB device has been connected for more than 5 minutes. 
Connecting to a Mobile DeviceClick to Expand

Connecting via Bluetooth

 

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

  • You cannot connect more than one Bluetooth device at a time.
Connecting to a mobile device
1 Press the Source button on the right side panel or on the remote control, and then select BT.
2 Check that BT switches to BT PAIRING.
  • If BT READY appears, press and hold the Source button on the right side panel of the Soundbar or on the remote control for more than 5 seconds to display BT PAIRING.
3 Select [AV] Samsung Soundbar Mxxx M-Series from the list.
  • When a Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → BT appears on the front display.
4 Play music files from the device, connected via Bluetooth, through the Soundbar.

If the device fails to connect

 

  • When the previously connected Soundbar listing (e.g. [AV] Samsung Soundbar Mxxx M-Series) appears in the list, delete it.
  • In BT mode, press and hold the Source button for more than 5 seconds on the top panel of the Soundbar or on the remote control to switch to BT PAIRING mode. Then, select [AV] Samsung Soundbar Mxxx M-Series from the Bluetooth device search list.
 
What are the BT READY and BT PAIRING statuses?
 
  • BT READY: In this mode, it is possible to search for previously connected TVs or connect to the Soundbar from a previously connected mobile device
  • BT PAIRING: In this mode, it is possible to connect to a new device (while in BT mode, press and hold the Source button for more than 5 seconds on the right side of the Soundbar or on the remote control.)
 
PRECAUTIONS
 
  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
  • In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 100m (32.8 ft).
  • The Soundbar automatically turns off after 5 minutes in the Ready state.
  • The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
    • If there is a strong electrical field around the Soundbar.
    • If several Bluetooth devices are simultaneously paired with the Soundbar.
    • If the Bluetooth device is turned off, not in place, or malfunctions.
  • Electronic devices may cause radio interference.
  • Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
 
Disconnecting the Soundbar from the Bluetooth device
 
Press the Source button on the right side panel or on the remote control and switch to any mode but BT.
  • Disconnection takes time because the bluetooth device must receive a response from the Soundbar. (The time required may differ, depending on the Bluetooth device)
Using the Remote ControlClick to Expand
Remote Control Diagram
1 Turns the Soundbar on and off.
2 You can select from TREBLE, BASS, or AUDIO SYNC.
  • To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
  • If the video and audio between the TV and your Soundbar are not synchronized, select AUDIO SYNC in Sound Settings, and then set audio delay between 0~300 milliseconds by using the Up/Down buttons. (Except USB mode)
  • Audio Sync is only supported in some functions.
3 The Surround Sound function adds depth and a sense of space to sound.

Each time you press this button, ON and OFF alternate.

  • ON : Play sound over all the speakers.
  • OFF : You can hear the sound of the original source channel from several speakers.
4 You can select the desired sound effect by choosing TANDARD, MUSIC, CLEAR VOICE, SPORTS or MOVIE.
  • DRC (Dynamic Range Control)
    Lets you apply dynamic range control to Dolby Digital tracks. If you press and hold the SOUND MODE button while in standby mode, DRC (Dynamic Range Control) turns on or off. With the DRC turned on, loud noise is reduced. (The sound may be distorted.)
5 Press to select a source connected to the Soundbar.

BT PAIRING mode (When device searching is failed in BT mode)

  •  To turn on BT PAIRING mode in BT mode, press and hold the Source button for more than 5 seconds.
6 Press the play/pause button to pause a music file temporarily. If you press the button again, the music file plays.
7 Press Up/Down/Left/Right on the button to select or set functions.

Repeat

  • To use the Repeat function in "USB" mode, press the Up button.

Music Skip

  • Press the Right button to select the next music file. Press the Left button to select the previous music file.

Auto Power Link

  • You can turn Auto Power Link on or off.

Auto Power Link are controlled by the Right and Left buttons respectively.

  • Auto Power Link : If the Soundbar is connected to your TV through a digital optical cable, the Soundbar can automatically turn on when you turn on your TV. Press and hold the Left button for 5 seconds to toggle Auto Power Link ON and OFF.
  • Auto Power Link are set to ON by default.
8 Press to turn the Bluetooth POWER function on and off.

When the Bluetooth POWER function is on, ON - BLUETOOTH POWER appears in the Soundbar's display.

  • Bluetooth POWER function: Set Bluetooth POWER to On and try to establish a BT connection from a previously connected Bluetooth device. If the Soundbar is in standby mode, the power automatically turns on and connection via Bluetooth is possible.
  • If you press the Bluetooth POWER button again in order to turn off the BT function, OFF-BLUETOOTH POWER appears in the Soundbar’s display.
  • If the D.IN mode is on and the Soundbar is connected to a Samsung smart TV released after 2017, the Soundbar can be controlled with the TV remote control. In this mode, it is not possible to turn off Bluetooth POWER.
9
Woofer toggle button

Push the button up or down to adjust the volume of the subwoofer to -12 or -6 to +6.


Pressing the button reverts the subwoofer volume to level 0.

10
Volume toggle button

Push the button up or down to adjust the volume.


Mute

  • Press the VOL button to mute the sound. Press it again to unmute the sound.

Adjusting the Soundbar volume with a TV remote control

 
Use the TV menu to set the TV speaker to external speakers. (for more information, see the TV manual.)

  • After installing the Soundbar for the first time, the Soundbar volume can be adjusted using the IR remote control that came with the Samsung TV. (If you do not want to use this function, when the power is on, press and hold the Surround button for 5 seconds. OFF-TV REMOTE appears on the Soundbar’s display and the function turns off.)
  • To adjust the volume using only the Samsung TV remote control, press and hold the Surround button for more than 5 seconds repeatedly until SAMSUNG-TV REMOTE appears on the Soundbar display.
    • Each time the Surround button is held for 5 seconds, the mode switches in the following order: SAMSUNG-TV REMOTE (Default mode) → OFF-TV REMOTEALL-TV REMOTE.
  • To adjust the Soundbar volume with the remote control that came with a TV made by a third party manufacturer, when the power is on, press and hold the Surround button for 5 seconds ("OFF-TV REMOTE" appears on the Soundbar's display), and then press and hold the Surround button again for more than 5 seconds ("ALL-TV REMOTE" appears on the Soundbar’s display).
    • This function may not be available, depending on the remote control.
    • Manufacturers supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA

Using the Hidden Buttons

Remote Control ButtonFunction
SurroundTV remote control On/Off
SourceBT Pairing
Play/PauseAuto Power Down On/Off (AUX mode)
VOLStandby
UpWi-Fi Setup
DownAdd Speaker
LeftAuto Power Link ON/OFF
RightAnynet+ ON/OFF
Settings Cog (Sound Control)7 Band EQ
SOUND MODEDRC ON/OFF
SMART MODENetwork Standby ON/OFF
Installing the Wall MountClick to Expand

Installation Precautions

  • Install on a vertical wall only.
  • Do not install in a place with high temperature or humidity.
  • Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.
  • Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs.
  • Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on.
    • Diameter: M5
    • Length: 1 3/8 inches or longer recommended.
  • Connect cables from the unit to external devices before you install it on the wall.
  • Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

 

wall mount components
1 Place the Wall Mount Guide against the wall surface.
  • The Wall Mount Guide must be level.
  • If your TV is mounted on the wall, install the Soundbar at least 2 inches (5 cm) below the TV.
Wall mount guide placement
2 Align the Paper Template's Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape.
  • If you are not mounting below a TV, place the Center Line in the center of the installation area.
Wall mount guide center line
3 Push a pen tip or sharpened pencil tip through the center of the A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.
Mark the wall on the A-TYPE guides
4 Using an appropriately sized drill bit, drill a hole in the wall at each marking.
  • If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.
5 Push a screw (not supplied) through each Holder-Screw, and then screw each screw firmly into a support screw hole.
Wall mount screw
6 Use the two Screws (M4 x L12) to attach both Bracket-Wall Mount L and R to the Soundbar's bottom.
For a proper fit, make sure to align the bumps on the Soundbar to the holes on the brackets.
Attach wall mount to soundbar
  • When assembling, make sure the hanger part of the Bracket-Wall Mounts are located behind the rear of the Soundbar.
Wall Mount bracket fit
  • The left and right mounts are different shapes. Make sure to position them correctly.
Wall Mount bracket fit
7 Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.
Wall mount installation
  • Slightly tilt the Soundbar to insert both Holder-Screw heads into Bracket-Wall Mount holes.
  • Push the Soundbar in the direction of the arrow to make sure both sides are firmly fixed.
Wall mount installation

Detaching the Soundbar from the Wall

1 To separate the Soundbar from the wall mount, push it in the direction of arrow, tilt it up slightly, and then pull it away from the wall as shown.
Detaching the Soundbar
  • Do not hang onto the installed unit and avoid striking or dropping the unit.
  • Secure the unit firmly to the wall so that it does not fall off. If the unit falls off, it may cause an injury or damage the product.
  • When the unit is installed on a wall, please make sure that children do not pull any of the connecting cables, as this may cause it to fall.
  • For the optimal performance of a wall mount installation, install the speaker system at least 2 inches (5 cm) below the TV, if the TV is mounted on the wall.
  • For your safety, if you do not mount the unit on the wall, install it on a secure, flat surface where it is unlikely to fall.
TroubleshootingClick to Expand

The unit will not turn on.

  • Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

 

A function does not work when the button is pressed.

  • Is there static electricity in the air?

Disconnect the power plug and connect it again.

 

Sound is not produced.

  • Is the Mute function on?

Press the VOL button to cancel the function.

  • Is the volume set to minimum?

Adjust the Volume.

 

The remote control does not work.

  • Are the batteries drained?

Replace with new batteries.

  • Is the distance between the remote control and Soundbar main unit too far?

Move the remote control closer to the Soundbar main unit.

 

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit.

Try to connect your subwoofer again.

 

The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your subwoofer.

Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (between -12, -6 ~ +6).

If you have a problem that isn't listed, or require more information on anything on this page, please call 1300 362 603 (Toll Free in Australia) for more assistance.

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