How to reset a Blu-ray player to Factory Settings

Last modified : Mar 21. 2019
Samsung Blu Ray Player

If your Blu-ray player is not working properly or you want to start from scratch, please see the steps below on how to perform a Hard Reset. This will wipe all system, network, and Smart Hub settings and deletes all user information. 


If you would prefer to perform a Soft Reset on your Blu-ray player; which will keep Network and Smart Hub settings intact, see the page on How to Soft Reset my Blu-Ray player.


A Hard reset on a Blu-ray player is an option in trying to resolve any of the following issues:

  • The Blu-ray player is operating erratically or not working properly.
  • If a recent Firmware Update has caused a problem.
  • If the Network Test is failing or Network Settings need to be erased.
  • If you are attempting to connect to another network or new router.
  • If you are relocating the Blu-ray player to another location/device connection.
  • If you choose a resolution setting and the screen stays blank.
  • If you have forgotten your password.


Before Starting: 

  • Remove any disc from the player. Wait for 'No Disc' to appear on the front display.
  • Be sure the player is on the Home Menu, the reset will not work if you are any other screen (Menu, Smart Hub, Settings).
  • 'Not Available' will display if a disc is left in the Blu-ray player.

Hard Reset a Blu-ray Player:

1 Turn on your Blu-ray player, and tune your TV to the input where it is connected.
2 WIth 'No Disc' showing on the display, press and hold the Eject (Open/Close ) button on the front panel for about 5 seconds. The initialisation message appears on the screen and the player turns off automatically.

Please Note: The Blu-ray player will not respond to pressing and holding the Eject button on the remote control.

3 The Blu-ray player will power on and the TV will display the initial setup screen.
Select the language to continue.
4 Select your desired screen size.
5 Connect to a network if your Blu-ray player is Wi-Fi enabled

If a Hard Reset has not resolved the issue with your Blu-ray player, you can download the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.


1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us