How to reset a Blu-ray player to Factory Settings

Last modified : Mar 21. 2019
Samsung Blu Ray Player

If your Blu-ray player is not working properly or you want to start from scratch, please see the steps below on how to perform a Hard Reset. This will wipe all system, network, and Smart Hub settings and deletes all user information. 

 

If you would prefer to perform a Soft Reset on your Blu-ray player; which will keep Network and Smart Hub settings intact, see the page on How to Soft Reset my Blu-Ray player.

 

A Hard reset on a Blu-ray player is an option in trying to resolve any of the following issues:

  • The Blu-ray player is operating erratically or not working properly.
  • If a recent Firmware Update has caused a problem.
  • If the Network Test is failing or Network Settings need to be erased.
  • If you are attempting to connect to another network or new router.
  • If you are relocating the Blu-ray player to another location/device connection.
  • If you choose a resolution setting and the screen stays blank.
  • If you have forgotten your password.

 

Before Starting: 

  • Remove any disc from the player. Wait for 'No Disc' to appear on the front display.
  • Be sure the player is on the Home Menu, the reset will not work if you are any other screen (Menu, Smart Hub, Settings).
  • 'Not Available' will display if a disc is left in the Blu-ray player.

Hard Reset a Blu-ray Player:

1 Turn on your Blu-ray player, and tune your TV to the input where it is connected.
2 WIth 'No Disc' showing on the display, press and hold the Eject (Open/Close ) button on the front panel for about 5 seconds. The initialisation message appears on the screen and the player turns off automatically.

Please Note: The Blu-ray player will not respond to pressing and holding the Eject button on the remote control.

3 The Blu-ray player will power on and the TV will display the initial setup screen.
Select the language to continue.
4 Select your desired screen size.
5 Connect to a network if your Blu-ray player is Wi-Fi enabled

If a Hard Reset has not resolved the issue with your Blu-ray player, you can download the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

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