Why does the audio from the soundbar drops when connected via Bluetooth?

Last modified : Apr 13. 2018

If your network device is located near your soundbar, you might experience some audio drops while the device is playing. This can also reduce the soundbar's Bluetooth range to less than 2 meters. 

If the audio drops when the soundbar is connected via bluetooth, please check to make sure the following is avoided:

 

●      Avoid placing any metal objects, electronic products and/or devices that may cause network interference near the soundbar. 

●      Make sure not to place any network devices (i.e. modem/router, access point) near the soundbar. Network devices should be located more than 50 centimetres away from the soundbar. 

●      Select a different frequency for your access point (AP) device. Most devices are set to 2.4 GHz, if your AP supports 5.0 GHz we recommend to select this. Though 5.0 GHz has a shorter range, this frequency is less affected by interference.

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