Trade up now
To get an extra $200 off 1

Trade in your eligible device and get up to $410 off the RRP of the Samsung Galaxy Note10+ and for a limited time, you can also receive an additional $200 off at a Samsung store.
Plus get bonus Galaxy Buds valued at $249RRP 3.

Discover your trade-in value

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Get up to {{selectedDevice.tier1}}^^

Indicate the condition of your device

Your estimated trade in price based on your info is {{selectedDevice.tier1}}^^

Will you have extra credit? Use any excess credit towards the purchase of accessories or other products for your new device. Available in store only**

Where to trade-in

Select where you would like to trade-in your device

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Back up
Back up the data from your eligible old device and remove all locks and passwords.
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Download the app
Download the Samsung Trade-Up app on your eligible device and follow the prompts to get your unique Trade ID. You can download the Samsung Trade-Up app on Google Play© or Apple’s App Store©.
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Redeem your trade-in amount
Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Upon checkout of your new Samsung device, enter the trade ID at checkout to redeem your trade-in value.
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Return old device
Send your old device back in the supplied shipping satchel to complete the trade-in within 14 days.
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Back up
Back up the data from your eligible old device and remove all locks and passwords.
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Visit store
Visit your nearest Samsung store and receive a credit for your eligible old device which can be used to purchase your new eligible Samsung device.2
FIND YOUR NEAREST STORE
Mobile App

Get your trade-in value with the ease of our app

The Trade-in App can auto-detect your phone and generate your trade-in value
DOWNLOAD FOR IOS
DOWNLOAD FOR ANDROID

Step-by-Step Guide

Watch our how-to guide to see how easy it is to Trade Up

Make the Switch.

It's never been easier

Use Smart Switch to transfer that's important to you from your old device to your new Galaxy device.

LEARN MORE

Frequently Asked Questions

More questions? Check out the FAQs below.

What is Samsung Trade-Up?

Samsung Trade-Up allows customers to send in their eligible existing device for a credit value which is applied to the price of their new Samsung device.

Who is Brightstar?

Brightstar Logistics Pty Limited (ABN 58 111 399 752) facilitates the trade-in process independently of Samsung.

Important information

By trading in your device, you agree to the customer terms and conditions [Samsung Online] or the terms and conditions [Samsung Stores] for the program and to use your store credit to purchase an eligible new Samsung product at the same time of trading in your device. Please keep in mind that you will need to provide adequate identification in order to participate in the program and to establish that you are the owner of your device. Please ensure you save and then delete all files and data from your trade in device before you trade it in.

** If you wish to use the full credit amount, you must do so in the same transaction in store or the excess credit will be forfeited. Excess credit is not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.

1 Price quoted is based on trading in a Samsung Galaxy Note9 512GB in full working condition at a Samsung retail store until 30 November 2019 and is inclusive of a $200 discount on the purchase price of a Galaxy Note10, Note10+ or Note10+ 5G. The $200 discount is added to the trade in value of your eligible device, and the total amount is deducted from the cost of the Galaxy Note10, Note10+ or Note10+ 5G. See in-store for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. The Samsung Trade-Up Program is operated by Brightstar Logistics Pty Ltd.

2 If you wish to use the full credit amount, you must do so in the same transaction in store or the excess credit will be forfeited. Excess credit is not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amount for the purchase of accessories or product not covered by the excess credit value.

3 Offer available from 8 October 2019 until 25 November 2019. Available in participating retailers only and only when you purchase a participating device. Redeem before 30 November 2019. The Buds not transferable or exchangeable and cannot be redeemed for cash. For full T&Cs visit: samsung.com/au/galaxy-offer/terms/

Trademarks

Apple
Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
Android & Google Play
Android and Google Play are a registered trade marks of Google LLC. App Store is a registered trade mark of Apple Inc. iOS is a registered trade mark of Cisco Technology, Inc.
HTC
HTC, the HTC logo, HTC One and HTC Sense are the trademarks or registered trademarks in the U.S. and/or other countries of HTC Corporation and its affiliates.
Sony
The trademark "SONY" and any other product names, service names or logos of SONY used, quoted and/or referenced are trademarks or registered trademarks of Sony Corporation or any of its affiliates.

All other trademarks are the property of their respectful owners.