How to solve Samsung Free app problems

Last Update date : 28.09.2022
View of the Samsung Free main screen with tabs.

There are some issues you may face when you use your Samsung Free app.

Can I use the Watch tab in my country?

Samsung Free content may vary depending on the country or region you are in. If you cannot access content on the Watch tab, it may not be available in your region.

Can I get a new episode notification?

Yes, you can activate them in the following steps:

1 Open the app and tap on the Listen tab.
2 On the top right side of the screen, tap the ‘more’ options button and select the “Settings” option.
3 In the Listen category, tap “New episode notifications” to see the newest episode of your favourite podcasts.

Can I auto-play the next episode of my favourite podcast?

Yes, you can. To activate this option, follow the steps:

1 Open the app and tap on the Listen tab.
2 On the top right side of the screen, tap the ‘more’ options button and select the “Settings” option.
3 In the Listen category, search “Autoplay next episode” and turn on the toggle button. You can enjoy the next episode automatically, whenever it is available.

Can I change the font size for my news feed in the Read tab?

Yes, you can change the font size. However, if you change the font size, you must change all the font sizes on your device. To do this, run Settings and go to the “Display” option. On this menu, you can change the font size by tapping the “Font size and style” option.

 

Can I choose which news outlets can send me articles?

The Read tab operates as a logic that provides news from a variety of media outlets in partnership with news partners. Please note that depending on the above mode of operation, there is no option to choose to expose only the news of certain media outlets and journalists.

Please note: Samsung Free is communicating with our partners to ensure that there is no bias in the article, and we are monitoring it as well.

Can I see news for other countries/in other languages?

Yes, you can. If you want to select other countries or languages, follow the steps:

1 Open your Read tab and tap the globe icon in the upper right corner the right top of the screen.
2 Choose the language and region that you want to see on your Read tab’s main screen.

My news feed seems to be politically biased. What can I do?

The Readtab news content feeding logic sometimes has inquiries about structures or biases that cannot have bias in certain content, so we are constantly monitoring whether these issues may occur.

In addition, for the convenience of the user, functions such as subscribe/hide are provided, so please note the use.

Some games are either outdated or offer no fun. What can I do?

Game content in the Play tab provides html-based instant games that can be used without separate download, so we may not be able to provide you with all the games you want.

We are striving to provide more diverse content, so we ask for your attention and use in the future.

 

What can I do if I cannot see the Play tab?

If you cannot see the Play tab, try to restart or update your Samsung Free app. If the error persists, write to the app following these steps.

1 On the top right of the screen, tap on more options icon.
2 Select “Settings” option.
3 Leave feedback in the “Contact Us” option.

My game does not load; it is stuck at 99%. What can I do?

For the purpose of determining the cause and fixing the developer's bugs, please leave an inquiry with a log file attached and we will be happy to help you quickly.

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