How to troubleshoot audio issues on wired earphones with your Samsung Galaxy phone

Last Update date : 07.11.2026

If no sound is coming through your wired earphones when connected to your Galaxy phone, the issue may stem from physical damage to the earphones, an incomplete connection, or incorrect volume settings. Follow this guide to inspect your equipment, verify audio settings, and run a hardware diagnostic.

A Samsung Galaxy phone on a white table next to a pair of wired USB-C earphones with a frayed cable.

Physical damage or a loose connection can prevent audio from reaching your earphones.

Diagram highlighting a bent USB-C connector tip marked with a red warning icon. Diagram highlighting a bent USB-C connector tip marked with a red warning icon.
Diagram highlighting damaged cable wiring near the connector marked with a red warning icon. Diagram highlighting damaged cable wiring near the connector marked with a red warning icon.

Step 1. Inspect the earphone cable and connector for physical damage. Check whether the connector pin is bent or broken, or if the cable wiring is exposed or severed.

Step 2. Insert the earphone connector completely into the phone's port. If there is any gap between the plug and the phone, the device may not detect the earphones and will keep playing audio through the built-in speakers.

Diagram showing an improperly inserted USB-C cable in a phone charging port marked with a red warning icon. Diagram showing an improperly inserted USB-C cable in a phone charging port marked with a red warning icon.
Diagram showing a USB-C cable correctly inserted into a phone charging port marked with a blue checkmark. Diagram showing a USB-C cable correctly inserted into a phone charging port marked with a blue checkmark.
Step 3. Connect your earphones to another compatible device to test if sound plays normally. If the issue persists across other devices, the earphones themselves may need replacement.

Foreign material or damaged pins inside your phone's port can block audio signals.

Step 1. Press the physical Volume Up button on the side of your phone while the earphones are plugged in to ensure audio is turned up.

Diagram showing the Volume keys on the side of a Samsung Galaxy phone circled in blue.
Step 2. Plug a secondary set of working wired earphones into your phone. If the second pair works, illuminate your phone's port with a flashlight and check for debris or bent internal pins. If pins appear bent, visit a Samsung Service Center.
Diagram showing a flashlight illuminating the inside of a Samsung Galaxy phone charging port circled in blue.

Note: Button and port locations may vary slightly depending on your Galaxy device model.

Ensure your Media volume has not been muted specifically for connected audio devices.

Galaxy phone app menu with the Settings icon highlighted. Galaxy phone app menu with the Settings icon highlighted.

Step 1. Open Settings.

Galaxy phone Settings menu with Sound and vibrations highlighted. Galaxy phone Settings menu with Sound and vibrations highlighted.

Step 2. Tap Sound and vibrations.

Sound and vibrations menu with Volume highlighted. Sound and vibrations menu with Volume highlighted.

Step 3. Tap Volume.

Volume slider screen showing the Media volume slider adjusted to an audible level. Volume slider screen showing the Media volume slider adjusted to an audible level.

Step 4. Check the Media slider. If set to 0, drag the slider to the right to increase the volume.

You can test your phone's earphone port hardware directly using the built-in diagnostic tools in the Samsung Members app.

Galaxy phone app menu with the Samsung Members app highlighted. Galaxy phone app menu with the Samsung Members app highlighted.

Step 1. Open the Samsung Members app on your phone.

Samsung Members app home screen with the Support menu option highlighted. Samsung Members app home screen with the Support menu option highlighted.

Step 2. Tap Support.

Samsung Members app with a Get started button under Phone diagnostics. Samsung Members app with a Get started button under Phone diagnostics.

Step 3. Tap Get started under Phone diagnostics. A full diagnostic will begin automatically.

Phone checkup screen with diagnostics running and a Pause button highlighted. Phone checkup screen with diagnostics running and a Pause button highlighted.

Step 4. To pause the test and test functions individually, tap Pause.

Wired headphones option highlighted in the Interactive checks section. Wired headphones option highlighted in the Interactive checks section.

Step 5. Tap Wired headphones in the Interactive checks section and follow the on-screen instructions to verify hardware functionality.

Note: If you still experience audio issues after following this guide, there may be a hardware defect with your phone's charging/headphone port or motherboard. Please visit a nearby Samsung Support Center for professional inspection.

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