Samsung Canada Announces Return Process for Galaxy Note7 Devices

Oct 12. 2016

Mississauga, ON - October 11, 2016 - Samsung Electronics Canada Inc. has confirmed that with consumers' safety as a priority, Samsung has stopped sales, exchanges and production of the Galaxy Note7 globally. Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device. 

"The team has been consistent in our resolve in putting consumers first and worked as quickly as possible," said Paul Brannen, COO & EVP, Mobile and Enterprise Solutions. "We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we've received over the past few weeks." 

Beginning Thursday, October 13th, Samsung Note7 owners can bring their device to the original Samsung or authorized reseller point of purchase, to: 
• Exchange towards a Galaxy S7 or Galaxy S7 edge device.
• Receive a refund for the Note7 device and Note7 specific accessories. 

For customers who purchased their Samsung Note7 on, a device refund will be offered upon return receipt of the recalled devices. Samsung Canada will email our online customers from Thursday, October 13th to provide them with details regarding the return process. 

For Note7 return inquiries, Canadian customers should contact 1-800-SAMSUNG.