Samsung Canada Recalls Certain Top-Load, High Efficiency Washers

Oct 05. 2016

Mississauga, ON - October 4, 2016 - Samsung Electronics Canada Inc. today confirmed it has recalled certain top load high efficiency washers, manufactured between March 2011 and April 2016, including one model manufactured between March 2011 and June 2016. 

Washing bedding, bulky or water-resistant items at certain settings may cause the machine to experience abnormal vibrations which could pose a risk of personal injury or property damage. A small fraction of washers sold have a reported incident. There have been no reports of personal injury in Canada. 

Samsung is providing customers with the support they need with safety and peace of mind as its top priority. Consumers with affected models should use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. To determine if you have an affected washer, Canadian consumers should visit the following websites: 

Canadian consumers with a registered affected washer will be contacted by Samsung with additional details on a corrective repair. Consumers experiencing any issues with their online registration can call 1-855-291-6251 (for Kenmore 1-855-291-6252), to resolve any other questions or concerns.