How Trade-In Works:

  • 01
    Select device

    Select your new Samsung Galaxy device and the eligible device you want to trade-in.

  • 02
    Determine value

    Answer a few simple questions to determine the estimated trade-in value of your eligible device. The estimated trade-in value will be applied to the purchase price of your new Samsung Galaxy device at time of checkout.

  • 03
    Ship your eligible trade-in device

    Once your new Samsung Galaxy device has shipped, you’ll receive an email with shipping instructions and a pre-paid shipping label for your trade-in device. Carefully follow the instructions and use the pre-paid shipping label to ship your trade-in device. Your trade-in device shipment will take approximately 2 to 3 business days and you will receive a confirmation email once the device is received.

  • 04
    Confirmation of condition of trade-in device

    Once we have received your trade-in device and the condition has been verified, the final trade-in value will be determined. If the final trade-in value differs from the estimated trade-in value, at our sole discretion, you may be offered an adjusted trade-in value by email which will also describe the next steps in the process. The device condition assessment will take approximately 5-10 business days and you will receive a confirmation email once completed.

The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. Samsung Electronics Canada Inc. (“Samsung”) provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. This Tool and its entire contents, features and functionality are owned and managed by Samsung, however, Samsung’s third-party provider, Assurant Services Canada Inc. (“Assurant”), is responsible for providing shipping labels, inspection of all devices, assessing and determining the final trade-in value., All trade-in transactions will be subject to the full terms and conditions. may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value charge, as applicable and as outlined in Section 11 and Section 12 the Terms and Conditions of Use.
Assurant Services Canada Inc. and its subsidiaries and affiliates carry on business in Canada under the name Assurant®.
®Assurant is a registered trademark of Assurant, Inc.
© 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. used with permission.

Select your device

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The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. Samsung Electronics Canada Inc. (“Samsung”) provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. This Tool and its entire contents, features and functionality are owned and managed by Samsung, however, Samsung’s third-party provider, Assurant Services Canada Inc. (“Assurant”), is responsible for providing shipping labels, inspection of all devices, assessing and determining the final trade-in value., All trade-in transactions will be subject to the full terms and conditions. may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value charge, as applicable and as outlined in Section 11 and Section 12 the Terms and Conditions of Use.
Assurant Services Canada Inc. and its subsidiaries and affiliates carry on business in Canada under the name Assurant®.
®Assurant is a registered trademark of Assurant, Inc.
© 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. used with permission.

Is your device in good condition?

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Is your device fully functional and free of any visible damage or defects?

Select Yes if your device meets the following conditions:

  • Powers on, holds a charge and can connect to a wireless network, Wi-Fi and Bluetooth

  • All of the following function: Cameras, Speakers, Buttons, Ports, Microphone, Battery

  • No damage including cracks, severe scratches or chips on frame, display or back glass (including cameras)

  • No signs of liquid damage

  • Display is fully functional and free of visible burn-in, ghost images or dead pixels

  • Powers on, holds a charge and can connect to a wireless network, Wi-Fi and Bluetooth

  • No signs of liquid damage

  • All of the following function: Cameras, Speakers, Buttons, Ports, Microphone, Battery

  • Display is fully functional and free of visible burn-in, ghost images or dead pixels

  • No damage including cracks, severe scratches or chips on frame, display or back glass (including cameras)

Learn More about how to assess the condition of your trade-in device
Please tell us more about the condition of your trade-in device:
    The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. Samsung Electronics Canada Inc. (“Samsung”) provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. This Tool and its entire contents, features and functionality are owned and managed by Samsung, however, Samsung’s third-party provider, Assurant Services Canada Inc. (“Assurant”), is responsible for providing shipping labels, inspection of all devices, assessing and determining the final trade-in value., All trade-in transactions will be subject to the full terms and conditions. may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value charge, as applicable and as outlined in Section 11 and Section 12 the Terms and Conditions of Use.
    Assurant Services Canada Inc. and its subsidiaries and affiliates carry on business in Canada under the name Assurant®.
    ®Assurant is a registered trademark of Assurant, Inc.
    © 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. used with permission.

    Your estimated trade-in value has been calculated

    3 of 3
    Estimated Trade-in Value

    *Actual trade-in value may differ from estimated trade-in value for various reasons.
    Not all international devices are eligible for the trade-in program. See trade-in program FAQs for accepted international devices. International trade-in devices are subject to a reduction in estimated trade-in value.

    Help us to further validate your trade-in device
    How would you like to validate your trade-in device?
    Enter your IMEI number

    Invalid IMEI length

    Correct

    How do I find my IMEI number?
    • To quickly locate the IMEI, enter * # 06 # on your LTE device. Otherwise, go to your device settings or check the device packaging to locate the IMEI
    How do I find my serial number?
    • Go to your device settings, check the device itself or device packaging to locate the serial number. Please enter the Serial Number without any spaces or special characters (e.g. / , -, #, :, @, ~, ^).
    Action required

    Find my iPhone is enabled on your device. This feature must be disabled and your device must be factory reset before your trade-in device is mailed in. If Find My iPhone is not disabled, your will not be eligible for trade-in

    To apply the estimated trade-in value to your purchase, read and accept the terms and conditions of the program included below.

    I have read and agree to the Samsung Trade-in Terms and Conditions.

    * Required Field

    The purpose of this Program is to provide to you with the trade-in value of your used device when you purchase a new Samsung device. Samsung Electronics Canada Inc. (“Samsung”) provides the trade-in quotation tool ("Tool") to you, a Consumer ("Consumer", "you" or "your") in connection with the Program. This Tool and its entire contents, features and functionality are owned and managed by Samsung, however, Samsung’s third-party provider, Assurant Services Canada Inc. (“Assurant”), is responsible for providing shipping labels, inspection of all devices, assessing and determining the final trade-in value., All trade-in transactions will be subject to the full terms and conditions. may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value charge, as applicable and as outlined in Section 11 and Section 12 the Terms and Conditions of Use.
    Assurant Services Canada Inc. and its subsidiaries and affiliates carry on business in Canada under the name Assurant®.
    ®Assurant is a registered trademark of Assurant, Inc.
    © 2020 Samsung Electronics Canada Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co. Ltd. used with permission.