Samsung Washer - Reduce Vibration and Noise
Vibration and noise
Noise and vibration issues are typically related to improper installation and/or maintenance.
The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.
General recommendations to reduce vibration
• Make sure the shipping bolts are removed.
• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the leveling feet to adjust the height of the washer.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these objects from the tub or filter case.
Remove the shipping bolts
Samsung Front Load washers typically come with 4 shipping bolts, on the rear of the machine. However, some models only have 3. Additionally, Top Load washers DO NOT have shipping bolts. Before the washer is installed, remove the shipping bolts and store them for later use, in case you move or the washer is moved to a different location.
An adjustable wrench or 10 mm opened wrench is required for removing the shipping bolts.
If you do not remove the shipping bolts, the washer will vibrate excessively which will cause permanent damage to the unit. Do not discard the shipping bolts, as they may be needed in the future. If you transport the washer, you must re-install the shipping bolts. Also, you must install the shipping bolts if you are going to lay the washer on its side for pedestal installation.
Adjust the Leveling Feet
An adjustable wrench or 17 mm open end wrench is required to loosen or tighten the leveling feet.
Over time, because of vibration, the locking nuts may loosen slightly and readjustments maybe needed. If you are using a pedestal, follow the instructions listed above to level your pedestal first. Then, attach your washing machine and adjust the leveling where needed. Level the pedestal and washing machine in their final resting location.
Run a test load
Now that the washer is installed, go ahead and throw some jeans or towels in and run a load. This will let you know if you've leveled and adjusted for vibration correctly.
Make sure you are using a proper load size. An overloaded washer will vibrate excessively and make noise. If the washer is overloaded, try removing a few items to create a balanced load. The unit will stabilize once it has reached optimal RPM (around 400 RPM).
Clean the debris filter
Samsung Front Load washers have debris filter access panels located on the front of the unit (bottom left). The filter is housed inside of the drain pump to prevent the drain hose from getting clogged. If not cleaned regularly, unpleasant odor, draining, and filling issues will arise.
A "5E" error code will register when the debris filter needs to be cleaned. The debris filter should be cleaned periodically, based on how frequently the washer is used (at least 5-6 times a year). You cannot over clean the debris filter. It is better to clean it more often than not.
Rattling sound (like a coin in a piggy bank)
A rattling noise or clicking noise occuring when the washer is in use is usually explained by something rattling against the outside of the washer, or something hard inside the tub. If you hear this kind of noise, check the following:
If the above steps have been verified and the rattling noise continues, contact us so we can further assist you.
Thumping or knocking (like a steady drum beat)
If you hear a rhythmic thumping or knocking, it's almost always caused by an unbalanced load. If you hear this kind of noise, check the following:
This sound is common when washing mixed loads, especially when laundry items (like towels) absorb water, and other items (like silks) don't.
If the above steps have been verified and the thumping/knocking noise continues, contact us so we can further assist you.
Squeaking sound (like a car tire screeching)
This type of noise is caused from the belt within the washer. If the tub is overloaded, the weight may cause the belt to make a loud noise as the tub spins. If this noise occurs, immediately stop the cycle and reduce the weight of the load.
Items will typically weigh much more wet than they will when they are dry. This effect can vary greatly depending on the material the items are made of. Keep this in mind when loading the washer.
If a squealing, squeaking or grinding noise occurs when the washer is loaded with a normal-weight load, and especially if the noise occurs while the washer is underloaded or empty, contact us so we can further assist you.
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