How can I reduce vibration and noise on my Samsung washing machine?

Last Update Date : May 09. 2018

Vibration and noise

Noise and vibration issues are typically related to improper installation and/or maintenance.

Note: The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.

General recommendations to reduce vibration

• Make sure the shipping bolts are removed.

• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the leveling feet to adjust the height of the washer.

• Make sure the washer is not contacting any other object.

• Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.

• Metal objects such as coins can cause noise. After washing, remove these objects from the tub or filter case.

Remove the shipping bolts

Important: Samsung Front Load washers typically come with 4 shipping bolts, on the rear of the machine. However, some models only have 3. Additionally, Top Load washers DO NOT have shipping bolts. Before the washer is installed, remove the shipping bolts and store them for later use, in case you move or the washer is moved to a different location.

How can I reduce vibration and noise on my Samsung washing machine?
1 Loosen all shipping bolts on the rear of the machine using a spanner.
How can I reduce vibration and noise on my Samsung washing machine?

Note: An adjustable wrench or 10 mm opened wrench is required for removing the shipping bolts.

2 Fill the holes with the supplied plastic bolt caps.
How can I reduce vibration and noise on my Samsung washing machine?

Note: If you do not remove the shipping bolts, the washer will vibrate excessively which will cause permanent damage to the unit. Do not discard the shipping bolts, as they may be needed in the future. If you transport the washer, you must re-install the shipping bolts. Also, you must install the shipping bolts if you are going to lay the washer on its side for pedestal installation.

Adjust the Leveling Feet

1 Gently slide the washer into position. Excessive force may damage the leveling feet. Place a level on the top of the washer. It does not matter if you place the level front to back or right to left first. But, you must level all 4 sides.
How can I reduce vibration and noise on my Samsung washing machine?
2 Level the washer by manually adjusting the leveling feet.
How can I reduce vibration and noise on my Samsung washing machine?

Note: An adjustable wrench or 17 mm open end wrench is required to loosen or tighten the leveling feet.

3 When leveling is complete, tighten the nuts using the spanner.
How can I reduce vibration and noise on my Samsung washing machine?

Note: Over time, because of vibration, the locking nuts may loosen slightly and readjustments maybe needed.

Important: If you are using a pedestal, follow the instructions listed above to level your pedestal first. Then, attach your washing machine and adjust the leveling where needed. Level the pedestal and washing machine in their final resting location.

Run a test load

Now that the washer is installed, go ahead and throw some jeans or towels in and run a load. This will let you know if you've leveled and adjusted for vibration correctly.

Make sure you are using a proper load size. An overloaded washer will vibrate excessively and make noise. If the washer is overloaded, try removing a few items to create a balanced load. The unit will stabilize once it has reached optimal RPM (around 400 RPM).

Clean the debris filter

Samsung Front Load washers have debris filter access panels located on the front of the unit (bottom left). The filter is housed inside of the drain pump to prevent the drain hose from getting clogged. If not cleaned regularly, unpleasant odor, draining, and filling issues will arise.

How can I reduce vibration and noise on my Samsung washing machine?

Note: A "5E" error code will register when the debris filter needs to be cleaned. The debris filter should be cleaned periodically, based on how frequently the washer is used (at least 5-6 times a year). You cannot over clean the debris filter. It is better to clean it more often than not.

Rattling sound (like a coin in a piggy bank)

A rattling noise or clicking noise occuring when the washer is in use is usually explained by something rattling against the outside of the washer, or something hard inside the tub. If you hear this kind of noise, check the following:

How can I reduce vibration and noise on my Samsung washing machine?
1 Verify the washer is level. A wobbly washer can make rattling sounds as it vibrates. Leveling will prevent this.
2 Make sure nothing is in contact with the washer. As an example, a common cause for a rattling noise is the power cord of the washer leaning against the washer as it vibrates. While the washer is spinning and the noise is occurring, check all around the washer to see if something of the sort is happening.
3 Check the tub for loose objects, such as pens or coins. Even zippers and buttons that are still on clothing can make noise during the cycle as they hit the side of the tub. If the washer still makes a rattling noise even when it's empty, then you can rule this one out.

Note: If the above steps have been verified and the rattling noise continues, contact us so we can further assist you.

Thumping or knocking (like a steady drum beat)

If you hear a rhythmic thumping or knocking, it's almost always caused by an unbalanced load. If you hear this kind of noise, check the following:

How can I reduce vibration and noise on my Samsung washing machine?
1 Pause the cycle, and rearrange the items in the washer to balance the weight better. The most usual cause of this sound is as simple as all the heavy stuff is on one side and all the lightweight stuff is on the other. Managing load size and avoiding mixed loads will prevent this type of noise and improve washing performance.

Note: This sound is common when washing mixed loads, especially when laundry items (like towels) absorb water, and other items (like silks) don't.

2 If the noise continues even with the load evened out, or when empty, then verify that the washer is level. If the washer isn't level, objects within the washer may slide against the tub in ways which result in a thumping or knocking noise. In very unlevel situations, the tub itself may be hitting the side of the washer.

Note: If the above steps have been verified and the thumping/knocking noise continues, contact us so we can further assist you.

How can I reduce vibration and noise on my Samsung washing machine?

Squeaking sound (like a car tire screeching)

How can I reduce vibration and noise on my Samsung washing machine?

This type of noise is caused from the belt within the washer. If the tub is overloaded, the weight may cause the belt to make a loud noise as the tub spins. If this noise occurs, immediately stop the cycle and reduce the weight of the load.

Items will typically weigh much more wet than they will when they are dry. This effect can vary greatly depending on the material the items are made of. Keep this in mind when loading the washer.

Note: If a squealing, squeaking or grinding noise occurs when the washer is loaded with a normal-weight load, and especially if the noise occurs while the washer is underloaded or empty, contact us so we can further assist you.

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