Understanding and troubleshooting Samsung cooktop temperature concerns

In most cases, a cooktop that appears excessively hot is not malfunctioning. To check, start with the cooktop element turned off and at room temperature, then turn it to the lowest setting, usually labeled as "Lo." While the element may briefly glow bright red, it should not stay visibly red. If it does, visit our Service Centre for professional assistance.

Ceramic cooktops retain heat, and surface elements may not cool down quickly, especially if cookware remains in contact with them. For instance, if you boil water, reduce the temperature, and leave the pot on the burner, the water may continue to boil slowly, potentially resulting in overcooked or burnt food. To cool cookware rapidly, move it to a different, cooler element or remove it from the cooktop.

The Fast Boil feature on electric ranges provides a larger and hotter burner for quicker water boiling. However, because it accommodates more water, it might appear to boil water at a similar rate to a smaller burner with less water. This is normal and indicates that Fast Boil is functioning as intended.

If your burners don't maintain a rolling boil or cook food too slowly, consider the following:

1. Use flat pans that match the burner's diameter.
   
   
2. Ensure your home's power voltage is adequate (240V recommended) as lower voltage may result in slower heating.
   
   
3. If voltage is an issue, cover pans with lids to retain heat.

The hot surface indicator is vital for safety, indicating when your cooktop is still hot. It remains lit until the cooktop cools to below 150 degrees Fahrenheit (65 degrees Celsius). If the indicator doesn't operate correctly, visit our Service Centre for service assistance.

Radiant elements maintain temperature settings by cycling on and off. While the element may appear to turn off when it fades from red, it remains hot and at the desired temperature. This cycling is a normal part of temperature regulation.