Samsung Family Hub - App Setup

Last Update Date : May 10. 2018
Samsung Family Hub - App Setup

The Family Hub mobile app (on Android and iOS) is your one stop shop for all the advanced mobile features provided with your new Family Hub refrigerator. Up to 6 separate user accounts can be added to the same Family Hub refrigerator. This is just another way Family Hub helps the family stay connected.

Before You Begin

For the Family Hub app to work with the fridge, each Family Hub User Profile must be connected with a separate Samsung account. To link the app and the fridge, just sign into the Family Hub mobile app on your phone with a Samsung account used by one of the Family Hub User Profiles. 


That's all there is to it! 


So to get started using the Family Hub mobile app with the Family Hub refrigerator, you must have: 


A Samsung account

A phone with carrier service

The Family Hub mobile application (Android & iOS

Family Hub Setup (Part 1 - On the Refrigerator)

The first step to begin using mobile features is to connect a user profile with a Samsung Account. The primary account (the first user profile in the list) can add or change their connected Samsung account at any time in the user profile's settings. 


Primary accounts may be asked to verify a phone number via SMS the first time a Samsung account is connected; if so, follow all instructions on Family Hub's screen to complete connecting the Samsung account. A working phone number that can get SMS messages is required. 


To create a user profile and connect a Samsung account to it, perform the following:

1 On the Refrigerator's Family Hub panel, navigate to Settings > Profiles.
2 Touch Add to create a profile.
Samsung Family Hub - App Setup
3 Touch Connect to connect a Samsung Account with the profile.
Samsung Family Hub - App Setup
4 Log in with the ID and Password for the Samsung account, and then touch Sign in.
Samsung Family Hub - App Setup
5 You'll return to the previous screen again, giving you a chance to finish customizing the profile.

When everything's right, touch Done to create the profile, with the Samsung account connected.

6 That's all you need to do on the refrigerator. See the next section for finishing up on the phone.

Family Hub Setup (Part 2 - On the Phone)

If you do not complete the previous section first, and connect a Samsung account to a user profile, the app will display an error message. This error message reads "Your Samsung account is not registered to a Family Hub refrigerator. Please register first and come back." If you get this error message, go back and do Part 1, above. 


Once setup on the refrigerator has been completed, perform the following:

1 Navigate to and open the Family Hub app on the mobile device.
2 Agree to the terms and conditions.
Samsung Family Hub - App Setup
3 Sign into the same Samsung account that the User Profile is connected to.

Some phones may have a Samsung account already saved. If that account matches the user profile on the refrigerator, you're good to go. Otherwise navigate to Settings > Accounts on the phone to identify or adjust the Samsung account in use on the phone.

Samsung Family Hub - App Setup
4 Follow any remaining onscreen instructions.

• The first time the Family Hub app forms a link between the phone and the refrigerator, it will attempt to verify the phone via sending an SMS message with a code in it.

• If possible, the app will read the phone number from the phone's memory, and then automatically confirm the code from the SMS message when it is received, making the process fully automatic.

• Some phones may require the phone number and/or the code in the SMS message be put in manually. If so, follow all onscreen instructions. You may need to temporarily leave the app in order to view SMS messages on your phone and get the code.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.


Please send us an email for general questions or technical support.

For Canadian customers only.



Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-273Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us