Maximizing cleanliness with your Samsung washer

Last Update date : Feb 16. 2024
A young woman displaying a t-shirt that is still dirty after being washed in a Samsung washing machine

When your clothes don't come out as clean as expected from your Samsung washer, it often isn't an issue with the washer itself, especially if it's functioning properly in other respects. In many cases, the secret to spotless laundry lies in how you use the washer. This guide will help you optimize your washer's use for cleaner, fresher clothes.

Note: The following information is specific to Samsung washers available in Canada. Generally, unless your washer displays an error code, it doesn't require service.

Each type of laundry has unique needs, and your Samsung washer offers various cycles and settings to meet these. For optimal cleanliness:


• Check the care labels on each garment.

• Sort your laundry according to these guidelines.

• Wash different types of clothes separately to enhance both cleaning and garment longevity.

Control panel of a Samsung washing machine displaying a selected and active wash cycle Control panel of a Samsung washing machine displaying a selected and active wash cycle

Selecting the right HE detergent and using the correct amount is crucial:


• Avoid exceeding the MAX line in the detergent dispenser.

• Use the minimum amount necessary for cleanliness.

• Be cautious with fabric softeners; they can stain or leave residues on certain fabrics.

Open dispenser drawer of a Samsung washer, prepared for loading detergent and softener Open dispenser drawer of a Samsung washer, prepared for loading detergent and softener

Address tough stains with pre-treatments and soak heavily soiled garments:


• Treat stains promptly.

• For stubborn stains, soak garments in water with a bit of detergent until you can treat them properly.

The Active WaterJet of a Samsung washer, designed to pretreat clothes, is displayed The Active WaterJet of a Samsung washer, designed to pretreat clothes, is displayed

Correct load size ensures even detergent distribution:


• Avoid overloading or underloading the washer.

• An overfull washer can leave clothes unclean; an underfull one might use too much detergent (refer to the section 'Choosing and using HE detergent effectively').

A father and son enjoying loading clothes into a Samsung washer A father and son enjoying loading clothes into a Samsung washer

A properly leveled washer is key for effective detergent dispensing and optimal spin performance. Refer to our leveling guide for assistance.

A Samsung washer and dryer, perfectly leveled, displayed in a well-organized laundry room A Samsung washer and dryer, perfectly leveled, displayed in a well-organized laundry room

Follow these steps to calibrate your washer:


❶ Empty the washer.

❷ Press and hold Temp. and Delay End for 3 seconds until 'Cb' displays.

❸ Press Start/Pause. The tub will rotate and calibrate.


Note: Calibration steps may vary slightly between models. Refer to your user manual for model-specific instructions.

A woman initiating the calibration process on her Samsung washing machine A woman initiating the calibration process on her Samsung washing machine

Unless the washer displays an error code or you notice other issues (like stains or damage), it's unlikely that service is required.

Control panel of a Samsung washing machine showing an error code Control panel of a Samsung washing machine showing an error code

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Contact Samsung Assistance at 1-800-SAMSUNG (726-7864)

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