SmartThings - Manually assign an IP Address (PPPoE or static IP) to your Wi-Fi hub

Last Update date : Oct 07. 2020
SmartThings - Manually assign an IP Address (PPPoE and static IP) to your Wi-Fi hub

SmartThings Wi-Fi provides corner-to-corner Wi-Fi coverage for your home and lets you control all of your smart devices. If you tried to set up SmartThings Wi-Fi and received a message that said it can't connect to the internet, you will need to check your network setup and manually set your IP address. There are two ways to connect manually: on a PPPoE (Point-to-Point Protocol over Ethernet), which is used on Ethernet connections, or a static IP address, which may be used in some homes, hotels, and workplaces.

Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Reboot the modem

Some modems require cycling to assign an IP to a new device.

The first thing you should do if you are unable to connect to SmartThings Wi-Fi is reboot the modem. Unplug the modem and SmartThings Wi-Fi, and wait 2 minutes for both devices to fully power off. Then, plug them back in.

Reboot the modem

Next, verify that one end of the Ethernet cable is securely connected to the IN port on the SmartThings Wi-Fi hub and that the other end is also securely connected to the modem. Make sure you are using the included Ethernet cable. If you still can’t connect, try using another Ethernet cable that supports up to 1 Gbps.

Set up using a PPPoE

When you use the SmartThings app to set up SmartThings Wi-Fi, it should automatically connect. However, if you receive a message that SmartThings Wi-Fi can’t connect to the internet, you will need to enter your IP address manually. If you’re using a PPPoE, follow the steps below to manually set your IP address.

Set up using a PPPoE

On your phone, tap Set IP address manually when prompted, and then select PPPoE from the drop-down menu under "Connection type". Enter your ID and password, and then tap Done.

You will need to enter a PPPoE ID and password. If you don’t have this information, contact your internet service provider.

Set up using a static IP

Some homes, hotels, or offices use a static IP address that never changes. This is different from most devices that use dynamic IPs, which change constantly.

Set up using a static IP

You will need to contact the network administrator and request your IP and WAN settings. Tap Set IP address manually. Enter the IP and other settings listed, and then tap Done.

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