Why does my Samsung washing machine fills water with the wrong temperature?

Last Update Date : May 10. 2018

Water temperature

Too cold? Too warm? Don't panic and follow the guide.

Note: The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.

General information

• When the weather outside is cold, water in the home's plumbing lines is colder than usual and takes longer to heat up. Running hot water at a different location in the house (such as the kitchen sink) until it is hot before starting a cycle on the washer will ensure that hot water enters the tub on hot/warm cycles.

 

• If both hot and cold water are entering the washing machine, but the temperature is only a little colder or a little warmer than expected when compared to previous washing machines, this is normal, and is caused by the Automatic Temperature Control (ATC) feature. This allows Samsung washers to use less hot water and still provide good cleaning performance. This feature will dynamically mix the hot and cold water to achieve the selected temperature setting, which may not be the expected temperature when compared with previous, non-Samsung, models.

 

• As washer fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.

 

• While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm wash temperatures are selected. This is a normal function of the automatic temperature control feature.

Troubleshooting

If water in your washing machine is cold when it's supposed to be warm, or vice versa, then please check the following:

 

• Make sure both faucets from the home's water source are turned on fully.

 

• Make sure the hoses are connected to the correct faucets.

 

• Make sure the temperature selection is correct.

 

• Check your water heater. It should be set to deliver a minimum 40°C hot water at the tap. Also, check the water heater capacity and recovery rate. If you have a small water heater and are using a lot of hot water (e.g., maybe someone's taking a long, hot shower), the supply of hot water may be depleted and need time to reheat.

Warning: Any temperature above 50°C can result in severe burns. For this reason Samsung does not recommend setting the temperature above 50°C.

• Disconnect the inlet water hoses and clean the inlet filter screens.

Why does my Samsung washing machine fills water with the wrong temperature?

Note: If the hot water inlet filter screen is clogged it could prevent any hot water from entering the machine which would eventually produce an error. It is more likely that the filter is partially clogged decreasing the flow of hot water.

Clean the mesh filters

Note: You will need the following tools: a bucket, a channel lock pliers, a needle nose pliers and a small nylon bristled pipe brush.

1 Turn off the washer.
2 Shut off the faucet.
3 Loosen and disconnect the water hoses located behind the washer.
Why does my Samsung washing machine fills water with the wrong temperature?

Note: When loosening, cover the hose with a cloth to prevent water from gushing out.

4 Use needle-nose pliers to pull out the mesh filters from the inlet valves.
Why does my Samsung washing machine fills water with the wrong temperature?
5 Submerge the mesh filters in water so that the threaded connector is also submerged.
6 Dry the mesh filters completely out of direct sunlight, and then reinsert them.
7 Re-connect the water hose back to the inlet valve.
Why does my Samsung washing machine fills water with the wrong temperature?

Note: Make sure it is tightly closed to prevent leaks.

8 Turn the faucet back on slowly.

Caution: Be very careful not to damage the mesh filter screens. If either of the screens are damaged, they will have to be replaced.

Connect the water hose

Follow the steps below to connect the water hose to your washer and then connect it to your faucets:

1 Connect one end of each water hose to the Hot and Cold tap.
Why does my Samsung washing machine fills water with the wrong temperature?
2 Turn the fittings by hand until they are tight, and then tighten them by just an additional two-thirds of a turn with a spanner. Do not overtighten the fittings, as this can damage them. When you're done, pull the water hoses up and down to check if they are properly connected.
3 Put the other ends of the hoses into a bucket and open the taps for 10-15 seconds to remove impurities. When you're done, close the taps.
Why does my Samsung washing machine fills water with the wrong temperature?
4 Connect the other ends of the water hoses to the corresponding inlets on the rear of the machine as specified. Make sure the hot water hose is connected to the hot inlet, and the cold water hose to the cold inlet.
Why does my Samsung washing machine fills water with the wrong temperature?
5 Tighten the fittings by hand until they are snug, and then tighten them an additional two-thirds of a turn with a wrench.
Why does my Samsung washing machine fills water with the wrong temperature?
6 Turn on the hot and cold water supplies and check all the water supply intake connections and the faucets for water leaks.
Why does my Samsung washing machine fills water with the wrong temperature?

Note: If you do not want to use the hot water hose, insert the inlet cap into the hot water inlet. In this case, you must select Tap Cold for the water temperature. All other water indicators turn off. To prevent water hoses from being bent or kinked, make sure there is at least a 6 inch (15 cm) space between the washer and the rear wall.

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us