Why does my Samsung washing machine fills water with the wrong temperature?
Too cold? Too warm? Don't panic and follow the guide.
Note: The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.
• When the weather outside is cold, water in the home's plumbing lines is colder than usual and takes longer to heat up. Running hot water at a different location in the house (such as the kitchen sink) until it is hot before starting a cycle on the washer will ensure that hot water enters the tub on hot/warm cycles.
• If both hot and cold water are entering the washing machine, but the temperature is only a little colder or a little warmer than expected when compared to previous washing machines, this is normal, and is caused by the Automatic Temperature Control (ATC) feature. This allows Samsung washers to use less hot water and still provide good cleaning performance. This feature will dynamically mix the hot and cold water to achieve the selected temperature setting, which may not be the expected temperature when compared with previous, non-Samsung, models.
• As washer fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
• While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm wash temperatures are selected. This is a normal function of the automatic temperature control feature.
If water in your washing machine is cold when it's supposed to be warm, or vice versa, then please check the following:
• Make sure both faucets from the home's water source are turned on fully.
• Make sure the hoses are connected to the correct faucets.
• Make sure the temperature selection is correct.
• Check your water heater. It should be set to deliver a minimum 40°C hot water at the tap. Also, check the water heater capacity and recovery rate. If you have a small water heater and are using a lot of hot water (e.g., maybe someone's taking a long, hot shower), the supply of hot water may be depleted and need time to reheat.
Warning: Any temperature above 50°C can result in severe burns. For this reason Samsung does not recommend setting the temperature above 50°C.
• Disconnect the inlet water hoses and clean the inlet filter screens.
Note: If the hot water inlet filter screen is clogged it could prevent any hot water from entering the machine which would eventually produce an error. It is more likely that the filter is partially clogged decreasing the flow of hot water.
Clean the mesh filters
Note: You will need the following tools: a bucket, a channel lock pliers, a needle nose pliers and a small nylon bristled pipe brush.
Note: When loosening, cover the hose with a cloth to prevent water from gushing out.
Note: Make sure it is tightly closed to prevent leaks.
Caution: Be very careful not to damage the mesh filter screens. If either of the screens are damaged, they will have to be replaced.
Connect the water hose
Follow the steps below to connect the water hose to your washer and then connect it to your faucets:
Note: If you do not want to use the hot water hose, insert the inlet cap into the hot water inlet. In this case, you must select Tap Cold for the water temperature. All other water indicators turn off. To prevent water hoses from being bent or kinked, make sure there is at least a 6 inch (15 cm) space between the washer and the rear wall.
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Please send us an email for general questions or technical support and we will reply within 24 hours.
Find out how to track your service online.
Help with Hubs, Kits, Sensors and Outlets
Watch and learn how to get the most out of your Samsung products!
Join the Samsung Members community! Peer to peer support for mobile phones.
Find out how to submit an Online Service Request.
Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year
* For any printer related enquiries please visit the HP website .