Why is the Freezer temperature colder than the set temperature?
If the freezer temperature is too cold, please make sure the ice cube bin is full. When the refrigerator senses that the ice bucket is not full, the freezer runs at a lower temperature promote faster ice production. Once the refrigerator senses the ice bucket is full, the temperature will go to the set temperature you have selected.
Note: If you do not have a water line hooked up to the refrigerator, make sure you have turned off the ice function. If you do not turn off the ice function, the system will never "see" a full ice bin, and the freezer temperature will remain colder then the temperature you have set.
The basic temperature and/or recommended temperatures of the Freezer and Refrigerator Compartments are -19°C and 3°C respectively.
If the temperature of Freezer and Refrigerator Compartments are too high or low, adjust the temperature manually.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Please send us an email for general questions or technical support and we will reply within 24 hours.
Find out how to track your service online.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Join the Samsung Members community! Peer to peer support for mobile phones.
Find out how to submit an Online Service Request.
Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.
Mon-Sat: 11:00 am – 8:00 pm (EST)
* For any printer related enquiries please visit the HP website .