Galaxy A5 (2017): What is the software version on my Samsung Galaxy A5 2017 (SM-A520W)?
The Galaxy A5 (2017) operates on Android version 6.0.1 (Marshmallow). The Samsung Support team cannot speculate on when a future software update may be released. The information provided is for Canada models only; unlocked, rooted, or non-Canadian devices are not supported.
Note: Screens and settings available may vary depending on your Canadian wireless service provider and your software version.
Recommendations for Updating
Review this section before updating your device.
We recommend the following before you update your device:
• The battery should be charged to 50% or higher.
• Connect to a Wi-Fi network to avoid unnecessary data charges.
• Ensure there is available storage space on the device memory. The space required will be determined by the update.
• Use a Samsung USB cable.
• Back up your data using Smart Switch.
During the update, we recommend the following:
• Please do not use the device or press any keys.
• Do not remove the battery.
• Do not turn off the device.
• Do not disconnect the USB cable until the update is complete.
Note: You will not be able to place a call during the update, not even an emergency call.
Important: You cannot downgrade the software after the update has been completed.
Update via Mobile Device
Your device is designed to notify you automatically if an update is available so there is no real need for you to look for an update. But it is possible to verify the availability of an update at any time.
Important: Before proceeding, we recommend you connect to a Wi-Fi network to avoid unnecessary data charges. File size can vary depending on the update.
Note: Depending on how many versions your software is behind the latest version, it may be necessary to repeat this process multiple times.
Important: An Android update is approved by the manufacturer first. Once Samsung approves it, it is sent to the carriers. Each carrier customizes, modifies and releases their own version of Android. In some instances, they may never release an update. This results in customers with the same manufactured devices having different versions of Android. Please contact your carrier for Android update questions.
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