Galaxy A5 - Insert a SIM Card or Remove it (SM-A500W)

Last Update Date : Feb 06. 2019

SIM Card

Your device uses a nano SIM card to provide you with access to your wireless service provider’s mobile data network.

Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider. The SIM card information and its contacts can be easily damaged by scratching or bending, so be careful when handling, inserting, or removing the card. Keep all SIM cards out of reach of small children.

Insert the SIM Card

1 Insert the ejector tool into the hole in the SIM card tray on your device, and gently press the tool until the SIM card tray pops out. Remove the tray from your device (the tray is located on the right side of your device).
Galaxy A5: How do I insert the SIM card into my Samsung Galaxy A5?

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2 Pull out the SIM card tray gently from the SIM card tray slot.
Galaxy A5: How do I insert the SIM card into my Samsung Galaxy A5?

Use caution not to lose or let use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

3 Place the SIM or USIM card on the SIM card tray with the gold colored contacts facing downwards.
Galaxy A5: How do I insert the SIM card into my Samsung Galaxy A5?
4 Insert the SIM card tray back into the SIM card tray slot. Ensure that the SIM card tray is closed tightly to prevent water and dust entering the device. Open or loose the try may allow water and dust to enter the device and cause damage.
Galaxy A5: How do I insert the SIM card into my Samsung Galaxy A5?

What can I do if I lost the ejector tool?

Galaxy A5: How do I insert the SIM card into my Samsung Galaxy A5?

If you lost the ejector tool, don’t panic! It is easy to replace it with a very common object: a paper clip. Unfold one of the end of the paperclip (as shown above) and use it as an ejector tool. As you can see, it is a very simple DIY!

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Find Online Offers

Shop the current Samsung product promotions.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.



Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us