Galaxy Note5 - Android Version (SM-N920W8)

Last Update Date : Feb 12. 2019

Software Version


Your device operates on Android version 5.1.1, Lollipop (N920W8VLU1AOGD).

Note: Screens and settings available may vary by wireless service provider and software version.

Check the Software on Your Device


1. From the Home screen, touch Apps 1.

2. Touch Settings 1.

3. Scroll to and touch About device 1 under the System tab .

1


4. Touch Software Info to view the currently installed Android version, Baseband version, kernel version, build number, and etc.

1


5. The Android version and Baseband version show the software version on your device.

1


Check for Updates on Your Device


1. From the Home screen, touch Apps 1.

2. Touch Settings 1.

3. Scroll down and touch About device 1 under the System tab .

1


4. Touch Software update.

1


5. Touch Update now.

1




Note: Even if we offer the possibility to our customer to check manually for a software update, see this possibility as a luxury, as an extra safety to help our customers. If an update is available, you will receive a special notification.

Important: An Android update is approved by the manufacturer first. Once Samsung approves it, it is sent to the carriers. Each carrier customizes, modifies and releases their own version of Android. In some instances, they may never release an update. This results in customers with the same manufactured devices having different versions of Android. Please contact your carrier for Android update questions.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us