Galaxy Note8 Bixby Voice does recognize my wake-up command and does not respond

Last Update Date : Apr 09. 2018

Galaxy Note8 - When activating the Galaxy Note8’s Bixby Voice through voice wake-up feature, device does not often recognize my wake-up command and does not respond


Q: When activating the Galaxy Note8’s Bixby Voice by saying “Hi Bixby” through voice wake-up

feature, device does not often recognize my wake-up command and does not respond.


What should I do for this?


A: If device does not recognize well your voice command for Bixby wake-up and you feel recognition

rates is low, we recommend to adjust Bixby voice wake-up sensitivity. On Bixby Home screen, please

tap More > Settings > Voice wake-up > Wake-up sensitivity


Then, adjust sensitivity from default(low) to higher level(Medium or High). Please note higher

sensitivity could cause unintentional Bixby wake-ups. Also Samsung is scheduled to release a new

Bixby application update that will support an enhanced recognition performance related to Voice



Samsung is committed to providing the best possible mobile experience to customers and encourages

users to keep software and apps updated to latest version.





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