Galaxy S4: How do I Delete all my Personal Information?

Last Update Date : Apr 09. 2018

Delete All Personal Information


Your mobile device enables you to delete all of your personal information from the device (the memory card is not affected). This feature lets you ensure your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.

To delete all of your personal information from your device, from the Home screen, touch Menu  1 > Settings 1 > Accounts 1 > Back up and reset 1 > Factory data reset.

Read the information provided, and then touch Reset device. If you have a security lock enabled on the device, you will be prompted to enter the lock information before proceeding. Touch Delete all to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

IMPORTANT: Your personal information cannot be recovered after using this feature. Please save any personal information you need to your computer prior to using this feature.

Remote Factory Reset


Google™ offers an application that lets you track your Android device's location, and it lets you reset the device's memory remotely. This application is available at google.com/android/devicemanager. Both Location services and the erase feature must be enabled and active on the device.

To enable the remote factory reset on the device, from the Home screen, touch Apps 1 > Google Settings 1 > Android Device Manager > Allow remote lock and factory reset > Activate.

1. Sign in to the website using the Google Account associated with the device you want to locate.

2. Click Accept to allow the location data to be sent to Google.

3. An interactive dialog box displays in the top-left corner.

4. Click Erase1and then click Erase again to confirm deletion.

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support and we will reply within 24 hours.

Track Your Service

Find out how to track your service online.

SmartThings Support

Help with Hubs, Kits, Sensors and Outlets

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us