Galaxy S5 Neo: How do I update the Android version on my Samsung Galaxy S5 Neo?
Use System update options to update your phone’s software. Samsung Customer Care cannot speculate on when a future software update may be released
Note: Screens and settings available may vary by wireless service provider and software version.
Check the Software on Your Device
Recommendations for Updating
Note: Review this section before updating your device.
We recommend the following before you update your device:
• The battery should be charged to 50% or higher.
• Connect to a Wi-Fi network to avoid unnecessary data charges.
• Ensure there is available storage space on the device memory.
• Use a Samsung USB cable.
• Back up your data using Smart Switch.
During the update, we recommend the following:
• Please do not use the device or press any keys.
• Do not remove the battery.
• Do not turn off the device.
• Do not disconnect the USB cable until the update is complete.
Note: You will not be able to place a call during the update, not even an emergency call.
Check for Updates on Your Device
Before proceeding, we recommend you connect to a Wi-Fi network to avoid unnecessary data charges. File size can vary depending on the update.
Note: Depending on how many versions your software is behind the latest version, it may be necessary to repeat this process multiple times.
Note: Your device may turn off and on a few times during the update process. After the update is complete, your data are preserved, but if you stop the installation by removing the battery or turning off the device, your device may not work normally. To avoid data loss, we recommend you back up your important data before you begin the update. You cannot downgrade the software after the update has been completed.
Important: An Android update is approved by the manufacturer first. Once Samsung approves it, it is sent to the carriers. Each carrier customizes, modifies and releases their own version of Android. In some instances, they may never release an update. This results in customers with the same manufactured devices having different versions of Android. Please contact your carrier for Android update questions.
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