Galaxy Watch - Connect to a Phone (SM-R800 & SM-R810)

Last Update Date : Oct 04. 2018
Galaxy Watch - Connect to a Phone (SM-R800 & SM-R810)

Connect your watch and phone using the Galaxy Wearable app on your phone and get access to available functions. You can also sync up with the Samsung Health app. Talk about a dynamic duo!

Available screens and settings may vary by provider, phone, or watch.

Connect to Samsung PhoneClick to Expand

On your phone, open the Galaxy Wearable app. Touch More Options and then touch Connect new device.

Connect to Samsung Phone

Next, select your watch from the list. Follow on-screen prompts to connect your watch and phone.

Connect to iPhoneClick to Expand

Let's get your phone acquainted with your watch. We're sure they'll be fast friends. Open Samsung Gear on your phone, touch START THE JOURNEY and then Gear Watch.

Connect to iPhone

Once your Gear Watch is found, touch Connect, and then when the "Bluetooth Pairing Request" appears, touch Pair.

If your Gear Watch does not show up, make sure Bluetooth on the Gear Watch is on and not currently connected to any other phones.

Review and touch Agree to the following options, and then touch DONE. Now your Gear Watch is connected to the Samsung Gear app on your phone. On your Gear Watch, you can follow the tutorial instructions or touch Skip.

Set Up Without a PhoneClick to Expand

No phone, no problem! Check out how to get your Gear Watch set up solo.

Set Up Without a Phone

Select the language you would like to use for your watch and then touch Next. Swipe up, and then touch the Question mark. On the next screen, swipe up and touch here. You will be shown a set up screen where you can adjust the initial settings. Follow the setup guide, and your watch is now set up without a phone.

Troubleshooting: Data from the Watch is not Syncing with Your PhoneClick to Expand
  • Open the Samsung Health app on your phone. Navigate to Steps > More Options > View your step count data and then select your watch.
  • Disconnect your watch from your phone, (Apps > Galaxy Wearable > More Options > Disconnect) and then restart both your Gear and your phone.
  • Make sure that the Samsung Health app is up to date.
  • Clear the app cache for Galaxy Wearable and Samsung Health.
  • Clear the app data for Galaxy Wearable and Samsung Health and then reset both devices.

Troubleshooting: Data from the Phone is not Syncing with Your WatchClick to Expand
  • Make sure the data you are trying to sync is saved to internal storage and not on a cloud service. You can access data from the cloud on your phone but files will not be synced with your watch.

Troubleshooting: The Watch Stops Recording DataClick to Expand
  • If you stop to rest or because you got caught in traffic, the watch may pause or end your session.
  • If you are in an area with weak mobile data strength, it can interfere with the process. Try disabling mobile data if this problem persists.

CompatibilityClick to Expand

All Android phones running Android version 4.4 and later are compatible with the watch, although some features on non-Samsung phones will have limited compatiblility.

Compatibility

The watch is compatible with iOS phones, but the Email and Samsung Pay features are not available.

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