Gear IconX (2018) - Audio quality is poor or sound volume was lower than before. What can I do?

Last Update Date : Feb 15. 2019


  • Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away  from electromagnetic waves.
  • Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (5 m). The distance may vary depending on the environment the devices are used in.
  • You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.
  • Otherwise, if your earbuds are dirty with dust or earwax, or anything else, please follow below steps to clean them for clear sound.

Basic Maintenance

1 Before wearing the earbuds, make sure to clean your inside ear.
2 Wear and use earbuds with dry condition.
3 After using the earbuds, wipe an inside earbud tip with soft and dried towel to remove dust, earwax, or oil from your skin.
Gear IconX - Audio quality is poor or sound volume was lower than before. Why is this?

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