Gear S: Heating

Last Update Date : Apr 09. 2018

Heating


In a weak signal area, Gear S will use the more battery power than normal environment since Gear S will search the RF antenna more frequently, and the Gear may heat up. This is normal and should not affect the Gear’s lifespan or performance. When the Gear S becomes hotter than usual due to a long call or a hot environment, calls may disconnect. To make a call again, wait for the Gear S to cool down about 1~2 minutes.

When you use apps that require more power or use apps on your Gear for an extended period of time, your Gear may feel hot to the touch. Especially, the next situations may cause hotter than usual.

• Long call in weak signal area

• Navigation Map mode in weak signal area

• Continuous repetition of rebooting

• Application execution using the Data network in weak signal area

• Concurrent execution of multi applications

• Application execution during charging

When the Gear S becomes hotter than usual due to situation like upper, the application may terminate. To run application again, wait for the Gear S to cool down about 1~2 minutes. The time may differ by environment temperature, person, wrist worn condition, shaking condition.

But, this is normal and should not affect your Gear’s lifespan or performance.

Frequently Asked Questions


Q: During calling with Gear S, call is suddenly disconnected and Gear S is turned off. What‘s the problem?

A: When the Gear becomes hotter than usual due to a long call or a hot environment, calls may disconnect. Furthermore , if the Gear S becomes hotter at the condition, the device will may be turned off. To turn on the device or make a call again, wait for the Gear to cool down about 1~2 minutes. The time may differ by environment temperature, person, wrist worn condition, shaking condition. But, this is normal and should not affect your Gear’s lifespan or performance.

Q: While charging, surface of the Gear S may be hot than usual. Is my device the faulty?

A: While charging, the Gear may heat up. This is normal and should not affect the Gear’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

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