How do I delete all of my personal information from my Galaxy S5 Neo?
Your device lets you perform a factory reset to delete all of your personal information from the device. This feature ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.
Note: Screens and settings available may vary by wireless service provider and software version.
Perform a Factory Reset
Warning: Your personal information cannot be recovered after using this feature. Please save any information you need prior to using this feature.
The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ store.
Perform a Remote Factory Reset
Google™ offers the Android Device Manager application, which lets you track your Android device's location and reset its memory remotely. Both location services and the erase feature must be turned on and active on the device.
Important: The Allow remote lock and erase feature must be activated on the device prior to using Android Device Manager to reset your device's memory.
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